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First of all, I wish I had known about this site when my incident first took place. I just want to share my experience with everyone so that people can be aware when purchasing a Mercedes Benz. I plan on speaking out on every single forum out there, and if it can help even one person, then I will be satisfied.

I live in Los Angeles and purchased a brand new E350 in 2007. Just a few month after the purchase (around 10,000 miles on the odometer?), I was driving down the freeway when the car came to a sudden stall. The engine completely died, and I could not get it started back up. I was in the second lane from the inside, and the freeway was full of drivers speeding at 70-80 mph. Unable to get out of my car, I watched vehicles behind me careening to a sudden stop or jerking to rapidly change lanes. It was truly a frightening experience.

I called 911 to report the incident then AAA to get a tow truck. The CHP arrived within about 15 minutes to help divert traffic away from my car as I was at a dead stop in the middle of a 5 lane freeway. The officers alerted me that it is too dangerous to stand still in the middle of the freeway and that they needed to immediately move my car off the freeway.

Since they didn't have towing capability, the only way for them to do that was for them to push the car from the back with their squad car while I steered towards the nearest exit.

Without getting too dramatic, I will say that this was probably the most frightening experience of my life. Luckily, no one was injured, and the car just suffered a lot of scratches on the rear bumper as a result of it being pushed by the police car.

I wrote to MBUSA and explained the entire experience plus access to the police records. They offered absolutely no sympathy. They didn't even offer a nice gesture by offering to fix the scratches which would have cost approximately a few hundred dollars - pocket change to them.

They didn't see any seriousness to the incident. I could have been seriously injured, and I could have caused serious injury to other motorists on the freeway that day. The message that they were sending to me was clear: I am an isolated incident to them, so I do not matter at all. They're a big, powerful company with millions of other buyers, so of course they don't care. How nice.

I'm the family's third generation of MB driver, and I will most certainly be the last.

Monetary Loss: $3500.

Location: Los Angeles, California

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