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Question:
Top Question

being denied to buy or sell.

Months ago I tried to purchase an item. Immediately was denied access to buy or sell, with no given reason.

May I please have an explanation for being denied.

I am currently a Poshmark Ambassador and have zero complaints for buying or selling. Thank You Annnette Pagano

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Answer:
by #1670025

According to the Mercari Terms and Conditions, the company may refuse service to anyone and may terminate or suspend your Account (and any related Accounts) and your access to the Service in whole or in part at any time, for any reason, without notice unless required by law). For example, Mercari will promptly terminate without notice the Accounts of Users who are determined by Mercari to be "repeat offenders." A repeat offender is a User who has been notified of a violation of the company Terms, engages in infringing activity, or has had content removed from the Service at least twice. 

If you need any assistance with your account, please contact Mercury Customer Service by phone at (855) 464-7482 or by email at contact-us@mercari.com.

by #1498666

I Recently experience, the same, the seller ask me to cancel then told she/he will send the next da but the item wss cancelled. Now the ite is for sale with a cost in shipping. I tried to buy it but was blocked. Plus I can not find a way to communicate with mercari about seller " AmyBunny" changing her/his mind to charge shipping.

by #1498671

This seller "AmyBunny" at mercari has a selling ignorance and sell without knowing cost in shipping.

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Question:
#123461

How do I know exactly when I will get rating from Mercari?I know it's 3 days but when does it start and stop? Does it count the day it was delivered?

The reason I ask is after I sold this item I looked at ratings of buyer and he is known for not rating sellers and tries to do dune game to get extension or find a way out of it for whatever reason. He has not responded to any messages I've sent. The messages were not pertaining to rating or anything about his ratings.

So it was delivered the morning if the 23rd did that mean 23rd, 24th and then today Mercari rates me? Or how does that work?

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Answer:
by #2175411

The countdown begins the moment you are notified that the item was received. They have 72 hours to rate you. If they fail to rate or contact you then you can ask mercari to rate for the buyer.

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Question:
#122269

How do I sell bundles of clothes, shoes or more.

Please explain how I sell bundles. I would like to sell more than 1 item together. How do I do that please explain.

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Answer:
by #2175414

Short answer. You can't. Mercari doesn't allow bundling. Just a way to get more money out of you. Best wishes

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Question:
#103196

Have not received any money yet.

What happened to my found,it been paid to mercari, but have not received my money from mercari. First $177,second $56. What is going on?

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Answer:
by #2130937

Have they resolved this? I’m having the same issue. I have not receive my earnings from a sold item and been contacting them for days but no reply?

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Question:
#101043

Who to used a coupon.

I have a coupon of twenty dollars off but I would like to know how to apply it to my purchase.$20. $$$

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Answer:
by #2126305

Hi Ana! I’m a somewhat recent Mercari member and actually used a few coupons I had recently which was very easy. Mercari will automatically apply the coupons you have available for you, making them visible even when you are just browsing. They are usually under the list price in the Mercari blue color, in bold, and read something like “Grab it today for $xx” Or “Get it for $xx with coupon” You mention you have a coupon for $20. As an example, I’m going to assume your coupon is for “$20 OFF a purchase price of $25 or more.” Note that the $25 does NOT include a shipping cost. So you might have come across an item listed for $18 plus $7.50 shipping. The coupon discount will not be listed as it doesn’t apply. Hope that helps! Happy Shopping! JD

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Question:
#68164

What does it mean when a transaction is denied?I accepted an offer but it said transaction denied? What does this mean? Am I obligated to go through with the sale as I have someone else offering.

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Answer:
by #2010614

According to the Mercari help section, a transaction can be denied in the following cases:
  • you do not have enough balance in your account;
  • the information you provided might be incorrect or incomplete;
  • your bank might be blocking the transaction.

You may contact your bank to confirm your purchase or try using PayPal or a different card.

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Question:

Where is my missing chargers jersey?On 3/13/21 I bought a ladainian Tomlinson chargers jersey I have not received it yet the status says shipping still it has been passed been a whole week no one has contacted me yet I reached out to the seller he hasn’t reached out to me yet as well.

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Answer:
by #1997382

According to the Mercari help section, most orders are shipped within 3-4 business days. If they can’t locate the package and there hasn’t been a tracking update for 7 or more days, you can request a refund from the Order Status page.

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Question:
#64427

How to get sale completed.

I have an item posted for sale on my account and have a buyer who’s claimed he tried purchasing several times and didn’t work. Said he got an email, saying to email Macari ASAP.

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Answer:
by #2075801

I e just had the same thing happen did you ever find out? Please let me know because I can’t find any info

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Question:
#59288

How can i get my money back.

Fraudulent charges

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Answer:
by #1967234

According to the Mercari help center, the company does not release payment until the item is delivered and the buyer confirms it is as specified.
If you are not satisfied with the received item, you may request a full refund within 3 days of receipt of the item. The refund usually takes 5-10 business days. However, It may take up to 30 days for the funds to appear back in your account.

To get more information about your charges as well as about the Mercari refund policy, please contact the Mercari customer care team:

  • by phone at (855) 464-7482 (toll-free number within the United States);
  • via the company's social networks;
  • by mail to
    Mercari, Inc. PO Box 60178 Palo Alto, California 94306 United States

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Question:
#50984

Why cant I use my own card.

Daughter uses my card for purchasing so Now I cant use it for a purchase???

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Answer:
by #1923356

You will need to link a different card to each account. That is how it works for our family. You may want to try to take card off daughter's account so you can use your own and get daughter a debit card. Just a suggestion.

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