Contact Mercari Customer Service
Mercari Phone Numbers and Emails
Toll-Free Number:
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(855) 464-7482
Customer Service:
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(888) 325-2168
Legal:
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(800) 280-4904Privacy Inquiries
Mercari Emails:
How to Contact Mercari Customer Service?
Most Popular Number:
| Total calls: 31 871 | Issues resolved: 345 | Last call: Dec 3, 2024 |
Mercari Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mercari Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mercari is 8554647482. 69% of consumers used this number to address their issues and concerns. Meanwhile, 28% of users reported contacting a real person successfully by dialing the phone number 8883252168.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Mercari may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mercari Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mercari is 8554647482. 69% of consumers used this number to address their issues and concerns. Meanwhile, 28% of users reported contacting a real person successfully by dialing the phone number 8883252168.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Mercari may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Mercari mainly because of account, request for information, shipping and delivery.
1% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Mercari is us_compliance@mercari.com. 93% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Mercari Website:
Mercari Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
PO Box 60178,
Palo Alto,
California 94306,
United States
Mercari Customer Service Reviews
Cant get help to save my life how do I get a hold of someone on the phone please help Ive. Tried everything possible to get a hold of somebody
Mercari is the bottom of the barrel as far as consignment apps. The last straw was when I purchased a lamp for my daughter that was listed as "Brand New." This thing looked (and smelled) like it was pulled from the dumpster.
When I contacted the seller for a return, she said they did not want it back and blocked me so I could no longer communicate.
There is no way to get a hold of customer service so I was out 127.00. Terrible company!
Every time I dialed m the number and didnt get a busy signal, after about six rings the call hung up. I got a message on one occasion that stated that my area doesnt have phone support.
The question I had was not addressed on site, I put it in to email customer support and received a generic response. I hate having to contact Macari for anything.
I called and called to report a threat I received from MightyMoe1978@***.com (Kevin Hatchett) 404-980-**** when I refused to purchase his play station 5 and I couldnt get Marcari to answer my calls!
How Good is Mercari's Customer Service?
Summary of Mercari Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Mercari?
Shipping and Delivery Question:
- “My Package is lost”
- “Missing Package”
- “No shipping label”
Account Question:
- “Merge accounts to solve confusion”
- “My identity is being used”
- “Account”
Product/ Service Question:
- “Got sold a fake speaker”
- “Problem with account”
- “Failed payment trying to buy an item.”
Request for Information Question:
- “Verification”
- “Identification verification”
- “ID verification”
Payments and Charges Question:
- “Pending transaction”
- “I Suspect fraudulent activity”
- “Payment wont process”
Return/ Replace Question:
- “Change email address”
- “I’d like to change the shipping label and ship on my own. The item is sold but they want it in 2-3 days”
- “Return”
Refund Question:
- “Haven’t received refund”
- “Refund”
- “Refund of my tray that arrived in pieces”
Activation/ Cancellation Question:
- “Cancel order”
- “Client doesn’t want to cancel order”
- “Item lost in mail, unable to cancel purchase”
Cards Question:
- “Say I need to add card and I already added”
- “Card is not working”
- “Card verification”
Staff Question:
- “Customer service”
- “Getting no where with online customer service”
- “I have been ignored through customer service and emails”
Website/ Application Question:
- “I can’t get label to download”
- “I wanted my order to be 3 installments but I dont think it went through that way. Is there any way to changeit to installments?”
- “Cannot get answers on website”
Employment Question:
- “Trying to rate seller so they can get paid”
- “1099k form”
- “1099 tax form”
Other Question:
- “ID needs to be verified”
- “Jumbo.”
- “Listing issues”
Compare Mercari Customer Service To
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