THE WORST OF THE WORST - STAY AWAY FROM MEPHISTO
Between my wife and myself we have approximately thirty pairs of Mephisto shoes, sandals, and boots. We sent a pair of our Mephisto sandals to Mephisto for refurbishment.
Mephisto advertises that Mephisto will refurbish their shoes and sandals to like-new condition. Mephistos refurbishment service is one of the primary reasons for our purchasing of Mephisto footwear. We have used Mephisto to refurbish a number of pairs of our Mephisto shoes and sandals. Several months ago, we sent a pair of sandals to Mephisto for refurbishment, and Mephisto returned to sandals to us stating that they do not refurbish sandals.
However, I received an email from Mephisto early this morning (04/12/2013) stating that:
This is a courtesy reminder from Mephisto Resole to remind you of the refurbishment option for your favorite shoes and sandals.
All work is done by our expert craftsmen, utilizing all original Mephisto materials to rebuild your footwear to like-new condition.
Given the foregoing, it appears that Mephisto has been less than honest with us. If Mephisto did not have the refurbishment service, we would not have purchased their footwear, and we certainly will never purchase any Mephisto products in the future.
It is my individual, personal, subjective opinion, belief, and interpretation that I was ripped off by this company. Therefore, it is my individual, personal, subjective opinion, belief, and interpretation that the company is incompetent, dishonest, and/or unethical.
The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, subjective, personal opinions, beliefs, and interpretations.
User's recommendation: STAY AWAY FROM MEPHISTO.
Monetary Loss: $200.
Preferred solution: Full refund.
Mephisto Cons: Dishonesty.
Location: 8 Rue Philis de La Charce, Grenoble, Auvergne-Rhône-Alpes 38000, France
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