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Contact Mephisto Customer Service

How to Reach a Person at Mephisto

Toll-Free Number:

  • 1-800-775-7852
Call Now
Send Message

Customer Service:

  • 1-805-250-4121
    Orders
  • 1-615-771-5900
    Product Questions / Problems Placing Your Order
  • 1-866-349-7653
    Resoling and Repair

Customer Service:

onlineshop.us@mephisto.com
Order
info@mephistousa.com
Product Questions / Problems Placing Your Order
info@mephistoresole.com
Resoling and Repair

General Info:

info@mephisto.com

Mephisto Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Mephisto Phone Number
1 (800) 775-7852
Average Hold Time
00:00:52
Average Calls duration
1 minute
Most Popular Mephisto Email Address
info@mephistoresole.com
Mephisto Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (15% reported full resolution)
View full overview
PissedConsumer Club

Contact Information

Mephisto Website:

Mephisto Help Center:

Corporate Office Address:

57400, Rue de Sarreguemines
Sarrebourg, Grand Est 57400
France

Other Info (opening hours):

Other Location:

305 Seaboard Ln,

Franklin, TN 37067, US


241 Rue Migneron, Saint Laurent,

Québec H4T 1W8, CA


2-2-13 Minamishinagawa,

8F Minamishinagawa JN Building,

Tokyo, Shinagawa-Ku 140-0004, JP


Hours:

Monday - Friday: 4 am - 9 pm MDT

More contact details

Why Customers Call Mephisto?

Top Reasons of Customers Calls

  • Product/ Service 25%
  • Request for Information 25%
  • Shipping and Delivery 19%
  • Customer Inquiries & Issues 19%
  • Return/ Replace 13%

Product/ Service

25%
  • "Complaint about resoling"
  • "Shoe repair soles"
  • "Upper shoe repair"

Request for Information

25%
  • "Place an order"
  • "Question resole"
  • "Checking on a return and refurbisment"

Shipping and Delivery

19%
  • "They owe me $77.00 for an order that I never received"
  • "received wrong size in shoes"
  • "Shoes arrived woth no laces"

Customer Inquiries & Issues

19%
  • "Wuestiion"
  • "Leon Black sneaker shoe"
  • "Resoling"

Return/ Replace

13%
  • "wish to change shoe color in my order"
  • "Exchange"

Compare Mephisto Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Teva
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5.0 out of 5
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