Contact MEO Customer Service

A direct email address for a consultation with MEO’s customer service is not available. However, clients can contact the legal department for privacy inquiries via dpoalticeportugal@altice.pt. They can also submit similar requests using MEO’s email, dpo@meo.pt, and the agent will respond as soon as possible. Emailing the agents is best for complex matters that require additional context or proof to be explained. Once an email is shared, the response time varies between two to three working days.

MEO’s contact hours are currently unspecified. However, clients seeking to consult the agents in person can confirm it when booking their appointment. Meanwhile, those seeking online assistance can email the agents or explore the self-service resources on the official website at any time.

To contact MEO’s customer service via the official website, open it in your browser and click Help and Support on the homepage. This will direct you to a new page where you can type your question in the search bar, and the company's virtual assistant will promptly answer it. You can also select one of the available categories for personalized assistance below the search bar and follow the prompts to connect with the relevant agent for help. MEO’s website also features numerous other options for help. You can get support on matters including the official application, digital assistant, FAQs, video tutorials, written requests, and sign language help.