272 of 518 Melaleuca reviews

please be advised that I have NOT ORDERED PRODUCTS for the month of August and I was sent the back up order which I dont really need.The product was never received, however my

account with Scotia Bank has been debited by Can$89.05. I understand that the delivery and handling will not be refunded so I expect the cost of the product to be credited back to my account.Your products are quite alright but the system of "force purchase" is the one I dont like.I tried communicating with your company but it seems everyone there is busy.

Roque Isip Jr.

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Product or service
Back Up Order
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Transportation and Storage
review #444576
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Helpful? 13 Yes 13 10 No 10
Had the same issue 0 Yes 0
272 of 518 Melaleuca reviews

Mar 25, 2014 #798592 Long Beach, California, United States

If you received a back-up order, you can return it and get your money back.
You only get a back-up order if you forget to shop before the end of the month. Melaleuca is promoting a healthy partnership between the manufacturer (Melaleuca) and the customers. Benefits and checks for customers; and profit for Melaleuca.

2 1 Reply

Jan 18, 2014 #775229 Birmingham, Alabama, United States

Hey you Mela reps that keep saying the back up order is chosen PAY ATTENTION. Listen instead of blowing your smoke as usual. The complaint is that he DID NOT REICEVE the order but was billed any freaking way. Sheesh. So unprofessional. Get real people and get off your not organic soapboxes.

1 1 Reply

Jan 13, 2014 #772777 New Orleans, Louisiana, United States

It was explained u can change your back up order at any time. I have never spoken to someone that wasn't every bit of courteous and kind. Don't know who signed u up but it's pretty simple and user friendly!!

1 1 Reply
Quit Melaleuca

Oct 04, 2013 #725200

Melaleuca is a *** shoot. How do you know? The second you try to cancel your membership. They make it impossible.

Please note: If you are a Melaleuca rep, you are entitled to your opinion. Others are also entitled to their opinions and their experiences with the company, although maybe different than your own, should still be respected. None of this 'open your ears' garbage.

Customer service is exceptional until you want to suspend the account and cancel. At that point, customer service is difficult, rude and unhelpful. I canceled my account it August, upon which I was directed to confirm through a link to their website. I confirmed as instructed, and received a confirmation page stating that my account was cancelled. The next month, I still received an automatic package because of a 'glitch in the website.' Yet, they were unable to reimburse despite it being their website glitch and nothing on my part.

Costly products. Costly shipping. Impossible to cancel.
This makes the company unreliable and less than reputable.

1 1 Reply

Sep 30, 2013 #723795

It is not forced ordering, it is discounted prices for ordering every month. Change your account to "Direct" and pay retail prices and order whatever, whenever you want.

1 1 Reply

Sep 23, 2013 #720852 Fremont, California, United States

I almost joined this what now seems to be a scam or monthly fraudulant company that just likes to take whatever advantage monetarry wise from good people and every comment i have read that is geared toward a "satisfied customer" just comes off as being very scripted and absolutely fake as *** and actually sounds quite similar to the the way their little pitch to get u to sign up sounds. so frankly they just for the most part dont sound too legit. Ill keep my money safe in my normal non-meleleuca bank, thank u very much!

1 1 Reply

Feb 10, 2014 #784050 Amherst, Ohio, United States

Melaleuca products are very good quality and very safe. Better than anything I can find in the stores. If you like quality then it's for you but if you don't care what you put in or on your body then I would not recommend this for you. I have been with Melaleuca for a year and have returned products for a full refund minus the postage and taxes because some of the products didn't work out for me. I have referred people who have later dropped out and that without a hitch.

2 0 Reply

Jul 26, 2014 #846531

I take it you shop at Walmart like so many of the positive posters refer to...there are thousands of better products, literally...and for less.

1 0 Reply

Apr 30, 2014 #810744 Saint Louis, Missouri, United States

Go for it, if that's your choice. Too bad you're missing better, safer, more economical-to-use products. YOUR LOSS. It's been good for all our family for YEARS.

1 1 Reply

Sep 15, 2013 #717197 Boca Raton, Florida, United States

Exactly! The backup order with a bunch of products no one wants, shipping to and fro really adds up. They are still trying to bill me when I cancelled months before and had a credit on my account. The products are average and there is nothing natural nor organic about them (BUYER BEWARE) as they try to mislead people to believe.

1 1 Reply

Oct 25, 2013 #733454

You should never get a backup order. That would be if you forgot, and then, they would send WHAT YOU TOLD THEM TO SEND YOU. If you are not going to shop, of course, CANCEL membership. COMPANY HAS THE BEST CUSTOMER SERVICE I'VE EVER SEEN, AS WELL AS EXCELLENT, SCIENCE-BASED PRODUCTS. I have a hard time NOT commenting on YOUR MISLEADING POST. SHAME ON YOU.

2 1 Reply

Jul 26, 2014 #846532

Shame on you for drinking the kool-aid.

1 1 Reply
Happy with Melaleuca

Mar 25, 2014 #798593 Long Beach, California, United States

You can customize your Back-Up order easily and anytime.
To cancel, you can either print out the Cancelation form from the the website or you can just write on a piece of paper your name, phone number or customer number and state you want to cancel with your signature. Fax or mail to Melaleuca. Cancelations must be in documentation and has to have your signature. You enrolled by document and you cancel by document.

1 1 Reply

Apr 30, 2014 #810745 Saint Louis, Missouri, United States

Hmmm. You CHOOSE what you want as a back-up order, and you receive it only if you did NOT shop. If you don't want to shop there, you don't need a back-up order. Close your account.

2 1 Reply

Jun 11, 2014 #826497 Albany, Georgia, United States

Everyone is strongly encouraged to create their own personalized back up order for the needs of one's own family...

1 1 Reply

Sep 08, 2013 #713848 Hamilton, Ontario, Canada

Regarding the action of R. Isip- These things were never discuss during the presentation ( hidden- in small prints) only about the products. He is a busy man doing double jobs and he has no time even to sit down and read the "contract"MY ADVISE IS- THE AGENT SHOULD EXPLAIN THESE PART FULLY TO ANY PROSPECTIVE MEMBER TO AVOID MISUNDERSTANDING.

2 0 Reply
9 yr satisfied Sharing is Cari

Sep 08, 2013 #713766

Its bad that you did not understand your account with Melaleuca, you have to your members kit you get a DVD and booklet called
preferred customer benefits that explains everything about the acct if you take a look at it. That info is also on the website if you read it that explains the members program. I have been a customer since Jun 2004 because I went to a presentation at someones home who completely explained the full benefits of having a membership to shop wholesale discount for wellness products better than all products I've bought from stores all my life age 50 now. The products are great I have used over 300 and all the snacks, drinks, bathing, etc. How many did you use to compare? Knowledge is power Melaleuca gives you much facts and info in kit, online, in magazines and share money with you plus free products ongoing. You must request how to receive your refund either by nail, on your card if its not prepaid or on the MELA acct. Blame the *** who opened your acct for not treating you right to assist you with understanding everything to make your life better!!

1 0 Reply
N in Arizona

Sep 03, 2013 #710888 Chandler, Arizona, United States

You recieved your back up order because that is what you requested to do if you did not make your monthly order. When you are given a presentation that is all told to you. You recieved product for the money they took from your account. If you wanted to cancel your subscription, all you had to do was fax a letter telling them to cancel and they would do that. Melaleuca is NOT a SCAM, they are a reputable company and do not scam anyone. What has happened here is you didn't listen to what was told to you and now you want to blame the company. Open your ears and listen!!!!!

1 1 Reply
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