Melaleuca has zero common sense and could care less about its customers!
I signed up as a preferred customer because I thought I was getting environmentally friendly non-toxic products.Did I?
I don't know. I couldn't get a straight answer out of the company regarding the ingredients in the nail polish, so I decided to cancel. I was told that my order had been cancelled, but was later told it was not cancelled. No order processed because the credit card had been canceled.
The company sent me a gift certificate for a back up order. Of course, the gift certificate cannot be used because I was not charged for it making it USELESS. Still, the company refused to cancel the USELESS gift certificate until it receives payment. I am now being emailed, called, and texted weekly about the $50 for the USELESS gift certificate that I do not want.
I asked if I could pay the $50, order merchandise, and then send it back for a full refund and was told that I could because of the company's 100 percent customer satisfaction guarantee. What a monumental waste of time!
They actually claim that no one has the authority to stop the collection process.Melaleuca has turned a mildly irritated and somewhat concerned consumer to a person who HATES this company.
Review #980746 is a subjective opinion of a user.