Chicago, Illinois
2 comments
Not resolved

Update by user Aug 27, 2016

I send a written notarized note by register mail, the company did not considered enough to cancel the contract and charge me again for the next month. It seems I will need to hire a lawyer.  

Update by user Jul 12, 2016

Despues de pedir la nota de cancelacion y explicar que es imposible hacerlo en su web site yo recibi esta nota.

Sus beneficios de Cliente Preferencial

Estimado(a) Maria:

Gracias por ser Cliente Preferencial de Melaleuca desde 10/15/2015.Me dio mucho gusto hablar por teléfono *** usted.

Gracias a clientes como usted, yo y más de 2,000 empleados de Melaleuca gozamos de buenos empleos.

Lamento mucho saber que está pensando en cancelar sus beneficios de Cliente Preferencial. Melaleuca tiene más de 800,000 Clientes Preferenciales a nivel mundial y más de 500,000 Clientes Preferenciales en Norteamérica. Es raro que un cliente decida cancelar sus beneficios de Cliente Preferencial.

Sé que de alguna manera lo hemos defraudado al no satisfacer sus expectativas.

Nos sentimos muy orgullosos de proveer productos para el bienestar de la más alta calidad y brindar un servicio de primera a nuestros clientes. Mientras completa el proceso de cancelación, quisiera pedirle un minuto de su tiempo para que nos diga por qué ha tomado la decisión de cancelar, ya que eso nos ayudará a mejorar el servicio a otros clientes. Es muy fácil cancelar sus beneficios de Cliente Preferencial.

Solo tiene que hacer clic en este enlace: Melaleuca.com/UpdateAccount y recibirá las instrucciones para continuar el sencillo proceso. Si no tiene un nombre de usuario y una contraseña para ingresar a Melaleuca.com, se le pedirá que ingrese su nú mero de membresía para tener acceso a su cuenta.

Su nú mero de membresía es 81846428.Gracias por formar parte de la familia Melaleuca.

Update by user Jul 12, 2016

Recibi un cupon en vez de una pagina de cancelacion. Yo no deseo ningun product de Malaleuca.

Update by user Jul 12, 2016

I receive a coupon instead of a cancellation sheet that I requested. No, I don’t want a coupon. I don’t want any of Malaleuca products.

Original review posted by user Jul 10, 2016

El problema es que no trabaja como las demás companias.No se puede cancelar y siguen cobrando aunque se les hace saber que uno desea cancelar.

Nunca me encontré *** una compania que trabaja de esa manera y que cobre aunque el cliente no reciba el producto y les haya hecho saber por medio de llamadas telefónicas e emails que no desea recibirlos mas.Me mandan su link y es imposible de acceder su sitio que dice no reconocer su información de registro no se puede acceder su forma y claro no pueden enviártela al correo, pero eso si pueden cobrar puntualmente por productos que uno no desea

Review about: Melaleuca Cancellation Policy.

I liked: Good products.

I didn't like: How i felt entraped, Web and.

Review #880146 is a subjective opinion of a user.

1.4
Customer service
Price Affordability
Staff
Reliability
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Value for money
Diversity of Products or Services
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / $100
Preferred solution cancel my membership. I don't want to get charge any more.

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Anonymous
Charlottesville, Virginia, United States #1280512
Los products son buenos pero los politicos de la compania son pessima. Son rateros me cae gordo esa compania
Anonymous
Henderson, Nevada, United States #1188223
Google Translate:
Update added by user July 12
After ordering the cancellation note and explain that it is impossible to do on your web site I received this note.
Its Preferred Customer benefits
Dear (a) Maria:
Thanks for being a Melaleuca Preferred Customer since 10/15 / 2015.Me gave gladly talk on the phone *** you. Thanks to customers like you, I and over 2,000 employees Melaleuca we enjoy good jobs. Sorry to hear that you are considering canceling their Preferred Customer benefits. Melaleuca has over 800,000 Preferred Customers worldwide and more than 500,000 Preferred Customers in North America. It is rare that a customer decides to cancel their Preferred Customer benefits. I know that somehow we have been disappointed to not meet their expectations. We are very proud to provide wellness products of the highest quality and provide a first class service to our customers. While complete the cancellation process, I would like to ask a minute of your time to tell us why you've made the decision to cancel, as this will help us improve the service to other customers. It is very easy to cancel your Preferred Customer benefits. Simply click on this link: Melaleuca.com/UpdateAccount and receive instructions to continue the simple process. If you do not have a username and password to enter Melaleuca.com, you are prompted to enter your membership number nu to access your account. Its membership is mere nu 81846428.Gracias to be part of the Melaleuca family. Update
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