Melaleuca - Imposible de cancelar

27 of 508 Melaleuca reviews

Update added by user Aug 27

I send a written notarized note by register mail, the company did not considered enough to cancel the contract and charge me again for the next month. It seems I will need to hire a lawyer.  

Update added by user Jul 12

Despues de pedir la nota de cancelacion y explicar que es imposible hacerlo en su web site yo recibi esta nota.

Sus beneficios de Cliente Preferencial

Estimado(a) Maria:

Gracias por ser Cliente Preferencial de Melaleuca desde 10/15/2015.Me dio mucho gusto hablar por teléfono *** usted.

Gracias a clientes como usted, yo y más de 2,000 empleados de Melaleuca gozamos de buenos empleos.

Lamento mucho saber que está pensando en cancelar sus beneficios de Cliente Preferencial. Melaleuca tiene más de 800,000 Clientes Preferenciales a nivel mundial y más de 500,000 Clientes Preferenciales en Norteamérica. Es raro que un cliente decida cancelar sus beneficios de Cliente Preferencial.

Sé que de alguna manera lo hemos defraudado al no satisfacer sus expectativas.

Nos sentimos muy orgullosos de proveer productos para el bienestar de la más alta calidad y brindar un servicio de primera a nuestros clientes. Mientras completa el proceso de cancelación, quisiera pedirle un minuto de su tiempo para que nos diga por qué ha tomado la decisión de cancelar, ya que eso nos ayudará a mejorar el servicio a otros clientes. Es muy fácil cancelar sus beneficios de Cliente Preferencial.

Solo tiene que hacer clic en este enlace: Melaleuca.com/UpdateAccount y recibirá las instrucciones para continuar el sencillo proceso. Si no tiene un nombre de usuario y una contraseña para ingresar a Melaleuca.com, se le pedirá que ingrese su nú mero de membresía para tener acceso a su cuenta.

Su nú mero de membresía es 81846428.Gracias por formar parte de la familia Melaleuca.

Update added by user Jul 12

Recibi un cupon en vez de una pagina de cancelacion. Yo no deseo ningun product de Malaleuca.

Update added by user Jul 12

I receive a coupon instead of a cancellation sheet that I requested. No, I don’t want a coupon. I don’t want any of Malaleuca products.

Original review posted by user Jul 10

El problema es que no trabaja como las demás companias.No se puede cancelar y siguen cobrando aunque se les hace saber que uno desea cancelar.

Nunca me encontré *** una compania que trabaja de esa manera y que cobre aunque el cliente no reciba el producto y les haya hecho saber por medio de llamadas telefónicas e emails que no desea recibirlos mas.Me mandan su link y es imposible de acceder su sitio que dice no reconocer su información de registro no se puede acceder su forma y claro no pueden enviártela al correo, pero eso si pueden cobrar puntualmente por productos que uno no desea

This review is a subjective opinion of a user.
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  • What I liked
    • Good products
  • What I disliked
    • How i felt entraped
    • Web and

Reason of review:
Poor customer service
Preferred solution:
cancel my membership. I don't want to get charge any more.
Monetary loss:
$100
Product or service
Melaleuca Cancellation Policy
Review category
Health and Beauty
review #880146 by

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Anonymous

Jul 22 #1188223 Henderson, Nevada, United States

Google Translate:
Update added by user July 12
After ordering the cancellation note and explain that it is impossible to do on your web site I received this note.
Its Preferred Customer benefits
Dear (a) Maria:
Thanks for being a Melaleuca Preferred Customer since 10/15 / 2015.Me gave gladly talk on the phone *** you. Thanks to customers like you, I and over 2,000 employees Melaleuca we enjoy good jobs. Sorry to hear that you are considering canceling their Preferred Customer benefits. Melaleuca has over 800,000 Preferred Customers worldwide and more than 500,000 Preferred Customers in North America. It is rare that a customer decides to cancel their Preferred Customer benefits. I know that somehow we have been disappointed to not meet their expectations. We are very proud to provide wellness products of the highest quality and provide a first class service to our customers. While complete the cancellation process, I would like to ask a minute of your time to tell us why you've made the decision to cancel, as this will help us improve the service to other customers. It is very easy to cancel your Preferred Customer benefits. Simply click on this link: Melaleuca.com/UpdateAccount and receive instructions to continue the simple process. If you do not have a username and password to enter Melaleuca.com, you are prompted to enter your membership number nu to access your account. Its membership is mere nu 81846428.Gracias to be part of the Melaleuca family. Update
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