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Contact Medterra Customer Service

How to Reach a Person at Medterra

Verified Contact Information

Toll-Free Number:

  • 1-800-971-1288
Call Now
Send Message

Business Sales:

  • 1-800-203-2575

Customer Service:

support@medterracbd.com

Business Sales:

wholesale@medterracbd.com

Jobs/ Career:

hr@medterracbd.com

Media:

socialmedia@medterracbd.com

Medterra Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Medterra Phone Number
1 (800) 971-1288
Average Hold Time
00:00:26
Average Calls duration
3 minutes
Most Popular Medterra Email Address
support@medterracbd.com
Medterra Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (27% reported full resolution)
View full overview
PissedConsumer Club

Contact Information

Medterra Website:

Medterra Help Center:

Corporate Office Address:

Medterra CBD, LLC
18500 Von Karman Avenue #100
Irvine, California 92612
United States

Other Info (opening hours):

Hours:

Monday - Friday: 6:00am - 5:00pm PST

Saturday: 8:00am - 2:00pm PST

More contact details

How Customers Rate Medterra Support?

5.0 / 5
Good

Based on 58 calls to Medterra customer support through PissedConsumer.com and 1 survey response.

Total Calls
58
Avg Call Duration
03:11
Issues Resolved
27%

Why Customers Call Medterra?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 24%
  • Shipping and Delivery 18%
  • Request for Information 16%
  • Payments and Charges 12%
  • Return/ Replace 12%
  • Account 10%
  • Activation/ Cancellation 2%
  • Staff 2%
  • Product/ Service 2%
  • Cards 2%

Customer Inquiries & Issues

24%
  • "I need to order some pain cream roll on"
  • "Getting tick off"
  • "Confused on ordering"

Shipping and Delivery

18%
  • "Non delivery of order placed on August 26"
  • "Don't want order. Going to wrong address"
  • "Delay subscription"

Request for Information

16%
  • "Need help"
  • "Speak to customer representative"
  • "Order question"

Payments and Charges

12%
  • "My discount"
  • "Discount for future cbdoil"
  • "New credit card"

Return/ Replace

12%
  • "Change billing and address"
  • "Change credit card"
  • "Change subsy"

Account

10%
  • "Stop membership"
  • "Need to order pain cream roll on, i need to use some of my rewards"
  • "Verify age"

Activation/ Cancellation

2%
  • "Cancel an order"

Staff

2%
  • "Can't get an order through, not pissed? Customer service"

Product/ Service

2%
  • "Purchase"

Cards

2%
  • "Credit card change"

Compare Medterra Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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