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I bought a Sandisk 16GB SDHC-UHS-I card at MediaMarkt Gdynia in 03-2019. According to the accompanying documentation, the memory card has a 10-year warranty.
Unfortunately, the memory card no longer works and the warranty (also purchased) must be claimed.
Mediamarkt has the policy to provide a warranty-service for 2 years after the purchase date.
There is nothing wrong with that, it's company policy.
The annoying thing is that MM does not wish to give its customers any help or indication how the warranty (purchased with the product) can be obtained after this two years period.
Also their distributor (Hama Poland) gives no response to emails how to obtain warranty.
The whole is not cultural. MM would like to sell but when defects occur she does not give any response to help the customer get his rights.
Thank you in advance for your cooperation.
User's recommendation: Avoid Mediamarkt to buy something. Maybe the price is okay but later you might regret buying something there.
Monetary Loss: $25.
Preferred solution: Full refund.
MediaMarkt Poland Cons: Customer friendliness, Extremely poor customer service.