Contact Medi Cal Customer Service

Medi Cal customer service primarily provides contact information through email addresses. If you want to email Medi Cal customer support, customers can contact the specific email addresses supplied by Medi Cal for their different departments. For the Medi-Cal dental program, you can use dental@dhcs.ca.gov. and to address health insurance premium payment questions, the email address is hipps@dhcs.ca.gov.

If you need to report fraud related to Medi-Cal, you can email fraud@dhcs.ca.gov or stopmedicalfraud@dhcs.ca.gov. Matters about legal or privacy-related concerns can be registered at privacyofficer@dhcs.ca.gov. Remember, for Medi Cal inquiries, you should check their website or documentation for the appropriate contact information, as these email addresses appear to be associated with California's Department of Health Care Services.

The corporate office of Medi-Cal is located at 1501 Capitol Ave., MS 4400, Sacramento, California 95814, United States. You can use the PO Box 13029, Sacramento, CA 95813-4029 for mailing purposes. The Medi Cal company address is the central point of contact for Medi-Cal Provider services and inquiries, facilitating communication with the program's administrative and operational offices in Sacramento, California. Visiting the Medi Cal office in person allows you to seek immediate assistance from the customer care executives at the center.

Medi-Cal's customer service is available during specific business hours. You can reach them Monday through Friday, with their service hours extending from 8 AM to 5 PM Pacific Time. However, Medi Cal customer service hours are closed on Saturdays and Sundays. Additionally, their services are not available on holidays. These operating hours allow beneficiaries, providers, and stakeholders to access weekday assistance and support related to the Medi-Cal program within the specified time frame. It's advisable to plan your inquiries or calls accordingly to align with their business hours during the workweek, excluding weekends and holidays.