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Contact Medi Cal Customer Service

How to Reach a Person at Medi Cal

Verified Contact Information

Toll-Free Number:

  • 1-800-541-5555
    Telephone Service Center
Call customer service
Send Message

Customer Service:

  • 1-800-786-4346
    Automated Phone Center
  • 1-800-322-6384
    Dental Beneficiaries
  • 1-800-423-0507
    Dental Providers
  • 1-916-650-0490
    Estate Recovery
  • 1-916-449-5000
    Medi-Cal Managed Care
  • 1-916-552-9600
    Medi-Cal Rates
  • 1-916-552-8613
    Medi-Cal Rates (AB1629)
  • 1-916-636-1960
    Out-of-State Provider Support
  • 1-916-636-1980
    Outside of California
  • 1-916-323-1945
    Provider Enrollment Division
  • 1-916-552-9200
    Working Disabled Program

Report Fraud:

  • 1-800-822-6222

Accessibility:

  • 1-916-440-7370

Accounting/ Billing:

  • 1-916-636-1275
    Small Provider Billing Assistance
  • 1-916-445-9891
    Working Disabled Program
  • 1-916-636-1200

General Info:

  • 1-916-552-9444
    HIPAA Compliance

Legal:

  • 1-866-866-0602
    Privacy Inquiries

Sales/ Reservations:

  • 1-916-552-8006
    Medi-Cal Procurement

Medi Cal Emails:

Accessibility
Customer Service
Health Insurance Premium Payment, Medi-Cal Dental Program
Legal
Privacy Inquiries
Report Fraud

Medi Cal Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Medi Cal Phone Number
1 (800) 541-5555
Average Hold Time
00:02:22
Average Calls duration
3 minutes
Most Popular Medi Cal Email Address
privacyofficer@dhcs.ca.gov
Medi Cal Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Low (0% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Medi Cal Customer Service?

Most Popular Number:

(800) 541-5555
Telephone Service Center
Total calls: 26 Last call: May 19, 2026

Medi-Cal, California's Medicaid program, provides several phone numbers to assist its beneficiaries and stakeholders. The toll-free Medi Cal phone number is 1-800-541-5555, and it is the primary contact for general inquiries and assistance through the Telephone Service Center. For automated services and general customer queries, you can contact the computerized phone center using the Medi Cal phone number 1-800-786-4346. Dental beneficiaries can reach out at Medi Cal customer service at 1-800-322-6384, while dental providers have a dedicated line at 1-800-423-0507 for their inquiries.

Estate recovery-related questions can be directed to Medi Cal customer service number 1-916-650-0490. If you have concerns regarding Medi-Cal Managed Care, their dedicated line is 1-916-449-5000. To report fraud, the Medi Cal customer service number available for the same is 1-800- 822-6222. Similarly, if you are located outside of California, you can contact Medi Cal customer service California at 1-916-636-1980.

Medi Cal customer service primarily provides contact information through email addresses. If you want to email Medi Cal customer support, customers can contact the specific email addresses supplied by Medi Cal for their different departments. For the Medi-Cal dental program, you can use dental@dhcs.ca.gov. and to address health insurance premium payment questions, the email address is hipp@dhcs.ca.gov.

If you need to report fraud related to Medi-Cal, you can email fraud@dhcs.ca.gov or stopmedicalfraud@dhcs.ca.gov. Matters about legal or privacy-related concerns can be registered at privacyofficer@dhcs.ca.gov. Remember, for Medi Cal inquiries, you should check their website or documentation for the appropriate contact information, as these email addresses appear to be associated with California's Department of Health Care Services.

The corporate office of Medi-Cal is located at 1501 Capitol Ave., MS 4400, Sacramento, California 95814, United States. You can use the PO Box 13029, Sacramento, CA 95813-4029 for mailing purposes. The Medi Cal company address is the central point of contact for Medi-Cal Provider services and inquiries, facilitating communication with the program's administrative and operational offices in Sacramento, California. Visiting the Medi Cal office in person allows you to seek immediate assistance from the customer care executives at the center.

Medi-Cal's customer service is available during specific business hours. You can reach them Monday through Friday, with their service hours extending from 8 AM to 5 PM Pacific Time. However, Medi Cal customer service hours are closed on Saturdays and Sundays. Additionally, their services are not available on holidays. These operating hours allow beneficiaries, providers, and stakeholders to access weekday assistance and support related to the Medi-Cal program within the specified time frame. It's advisable to plan your inquiries or calls accordingly to align with their business hours during the workweek, excluding weekends and holidays.

PissedConsumer Club

Contact Information

Medi Cal Website:

Medi Cal Help Center:

Corporate Office Address:

Medi-Cal Provider
1501 Capitol Ave., MS 4400
Sacramento, California 95814
United States

Other Info (opening hours):

Telephone Service Center Hours:

Monday - Friday: 8:00AM-5:00PM


Automated Phone Center Hours:

Monday - Sunday: 7:00AM-8:00PM


Mailing Address:

P.O. Box 13029

Sacramento, CA 95813-4029

More contact details

Summary of Medi Cal Customer Service Calls

28 TOTAL
CALLS
02:55 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Medi Cal?

Request for Information Question:

  • “Im Paul Lacy's caregiver( speech challenged,disabled individual) about hus ineligible status as of Sept 1 2024. What is needed for him to be eligible again? What was the cause ?”
  • “Question about qualifications”
  • “Need to know how to change dental plan”

Account Question:

  • “See if medical is still active”
  • “New member”

Product/ Service Question:

  • “To reapply for medical insurance”

Cards Question:

  • “I lost my benefits identification card”

Payments and Charges Question:

  • “Because I need a printout of my bill”

Return/ Replace Question:

  • “Address change”

Other Question:

  • “Restart medicAl”
  • “Medical trasfer”
  • “Prescription”

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