Contact Medela Customer Service

The Medela email address for complaints and feedback is medelafamily@medela.com. If you have Medela app issues, send an email to intappsupport@medela.com. Do you need financial assistance? Shoot a note to accountsupport@medela.com to address billing inquiries. Are you interested in fundraising options? Send an email to medelacares@medela.com to get more information.

The Medela customer service department can be reached by phone on weekdays from 7.30 a.m. to 5 p.m. CST. The virtual assistant is available 24/7, and you can use it or connect with a live chat agent. Major holidays may affect the usual hours of operation, and the support team may be unavailable. Please contact the company in advance to get the updates.

If online communication is more convenient for you than calling, you can send an email or use a live chat. To have a conversation with a support agent via the Medela live chat, click the “For Moms” button and select the “Customer Service” option from the “Services” menu. To submit a message, simply click the “Contact Us” button at the bottom of the page and fill out the form. To get better assistance, consider providing as many details on your issue as possible.