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Contact MEC Customer Service

MEC Phone Numbers and Emails

Toll-Free Number:

  • (888) 847-0770
Call customer service
Send Message

Customer Service:

  • +1 604 707 3300
  • +1 604 876 6221

Sales/ Reservations:

  • (800) 661-7399

MEC Emails:

Accessibility
General Info
Legal
Privacy Inquiries
Sales/ Reservations
Is this your business?

MEC Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call MEC is (888) 847-0770. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Saturday and Friday, while the shortest are on Thursday and Sunday. The average call time is 1 minute.

  • People call MEC mainly because of request for information, product/ service, shipping and delivery.

View full overview ›

How to Contact MEC?

Most Popular Number:

(888) 847-0770
Total calls: 14 Last call: Feb 14, 2026

MEC customer service phone number is 888 847 0770. The support number is toll-free and allows you to reach the customer care department in a direct way to ask general questions. To communicate with the customer service specialists, turn to the line 604 707 3300 or 604 876 6221. For the sales and reservations issues, you can use the contact number 800 661 7399. MEC phone numbers can be used during the operation time of the company.

MEC email is accessibility@mec.ca. To receive general information or offers, send a request to info@mec.ca. The legal department can support you via privacy@mec.ca. This MEC contact method allows you to attach files and make a full description of the services. The other way to send correspondence to the company is the MEC headquarters location at Suite 101 – 887 Great Northern Way, Vancouver, British Columbia V5T 4T5 Canada. The other two addresses to reach the company are 5940 Ferguson Road PPC Commercial Return Richmond, BC V7B 0B1 Canada and 19550 36th Avenue Surrey, BC, V3Z 1A5.

MEC hours are Monday through Friday from 6 a.m. to 5 p.m. PT. On weekends, the customer care department can be reached within the period from 7 a.m. to 4 p.m. PT. The operation time spreads on the online chat and supports line support.

MEC website provides clients with a catalog of camping equipment. You can open the platform to review the offers, quality of items, and delivery details. You can apply various filters to the search process to get the precise result. To review the shipping and other information, scroll the page down and click the relevant icon.

MEC live chat provides clients with rapid support. Click the green icon of the chat on the right-hand side of the page to launch it. This communication method is available from 7 a.m. to 4 p.m. EST. Send the question to get the response of the AI administrator.

PissedConsumer Club

Contact Information

MEC Website:

MEC Help Center:

Corporate Office Address:

MEC Mountain Equipment Company Ltd.
Suite 101 – 887 Great Northern Way
Vancouver, British Columbia V5T 4T5
Canada

Other Info (opening hours):

Other Locations:

MEC – Returns

5940 Ferguson Road

PPC Commercial Return

Richmond, BC V7B 0B1 Canada


Returns Via All Other Carriers

MEC – Returns – Distribution Centre

19550 36th Avenue

Surrey, BC, V3Z 1A5

More contact details

MEC Rating Based on 2 Reviews

Rating details

1.5
more details
Warranty
Product or Service Quality
Diversity of Products or Services
Delivery Service

Rating stats

Rating trend

Summary of MEC Customer Service Calls

14 TOTAL
CALLS
01:22 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MEC?

Shipping and Delivery Question:

  • “Did not receive custom Dallas Cowboys Nike shox shoes ordered Aug 11 2025”
  • “Package not delivered”

Request for Information Question:

  • “To speak to representative”
  • “Question of shipping”
  • “Talk to representative”

Product/ Service Question:

  • “Evoucher purchase”

Other Question:

  • “I orded these Women s Fashion Navy Blue Patent Leather Stony Buckle Short Heeled Shoes $55.”
  • “Have trouble paying”
  • “Hemo”

Compare MEC Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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