This company is ridiculous. If I was Cindy Crawford, I would not want to be associated with them.
They assured me that the cost of this product was 39.95/mo with shipping and handling. I clarified the date that the money would be taken off of my credit care. Then, they took the money off 10 days late, AND they took off the full 3 months of 131.82. They then say that it's an authorization that will fall off in 2-3 days, and it does not.
When I call back, they say they will refund in 3-5 business days. TOO LONG TO RESOLVE. CROOKS! I am sorry that I am not a person with unlimited credit or means.
If I was I would have gone with another product. Cindy, I love your product, but the customer service at Guthy Renker is terrible.
Product or Service Mentioned: Meaningful Beauty Beauty Set.
Reason of review: Poor customer service.
Monetary Loss: $132.
Preferred solution: Resolve issues with one phone call, and do what you say you're going to do. Don't charge 3 months of payments in 1 month without telling me. And stop repeating your policy on the phone. I know it!.
Meaningful Beauty Pros: Product line.
Meaningful Beauty Cons: Way you treat customers, Customer service.