Update added by user Dec 18, 2016
No call back from GUARDSMAN!That's a surprise.
Also, nothing from Mealys Furniture.I will never buy another piece of furniture from them again.
Original review posted by user Nov 18, 2016
I purchased a Lancelot recline leather couch and reclining king leather chair from Mealys Furniture in Whitehall, PA approximately 2 1/2 yrs ago.Now the leather is crackling all over the couch and chair and dye is coming off on my hand.
I had purchased the Guardsman protection plan to cover fabric problems for 5 years at the time I purchased the furniture. I submitted a claim to Guardsman who denied my claim and told me it does not cover substandard products, I.E.: leather breaking down, crackling peeling leather, or dye coming off leather.
I then called the Mealy's Extended Warranty Service who told me there is nothing they can do about it.Mealys willingly and knowingly sells poor product that it will later not stand by.
More Review Details
|Advertised vs Delivered|
|Style and Design|
|Exchange, Refund and Cancellation Policy|
|Value for money|
|Product or Service Quality|
|Diversity of Products or Services|
What I liked
- Sales staff were nice
What I disliked
- Poor quality and unwillingness to stand by product sold
- Reason of review:
- Bad quality
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Mealys Lancelot Leather Couch And Chair
- Review category
- Furniture and Decor
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