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I too had a terrible experience and will never buy anything from Mealey's again. I ordered a Flexsteel sofa and loveseat from the Warminster PA Mealey's on 10/15/16 and was told it would be 8 weeks lead time.

I called the store last Friday 10/9 to check on the ETA and they could not give me one and said they would call Flex Steel and get back to me. No one called me back so I called again Monday and same story that no info/eta and they would call flex steel and call me back. No one called me back. I escalated to the store manager on Tuesday and was told she would look into it and get back to me.

She called me yesterday to advise that she had no ETA from Flex Steel. Totally unacceptable and terrible customer service. I told the Store manager I was coming into cancel the order. Before I went to the store to cancel I decided to call Flexsteel myself and after 10 minutes the very helpful person there found my order and advised that Mealey's had not placed the order with them until 11/22 and that my order would not be produced until January sometime!!

5 weeks after I placed my order with them and they cut the Purchase order to Flexsteel....UNREAL!! I wanted to discuss this with the manager Kim G last night at Mealey's and she wanted even come out to talk to me. I cancelled the orders I had placed with them.

Mealey's has gone down hill. Buyer Beware !!

Reason of review: Order processing issue.

Preferred solution: Nothing...will never buy anything from them again and will tell everyone i know of this terrible experience.

Mealeys Furniture Cons: Incompetence, Poor customer service.

Location: 908 W Street Rd, Warminster, PA 18974, USA

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Guest

Same thing happened to me!! The big boss is a *** too!

My order was flex steel as well! Go to raymour and Flanagan !!

Guest

Store manager Kim g. At warminster is the same person that was supposed to call me back on my issues with them for the past three days every time I call I'm told she will call me back today three days later she still won't call me back

Guest
reply icon Replying to comment of Guest-1256149

Good luck...they will be out of business soon enough treating customer this way. Kim G has no answers and told me, "I am just a lowly Store Manager". Go get a refund before they close their doors for good.

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