Contact MCA Customer Service

Several department-specific email addresses are available to reach MCA's support for different purposes. Users with licensing queries can write to umpg.licensing@umusic.com. For questions about UMPG royalty, email umpg.royalty@umusic.com. Those seeking to consult the department for investor relations can submit their issues and concerns to investorrelations@umusic.com. For legal and privacy inquiries, use privacy@universalmusic.com and privacy.officer@umusic.com to reach the respective department. Those requesting content protection can consult with the relevant agent via email at contentprotection@umusic.com during the MCA hours. Lastly, royaltyhelp@umusic.com is available to request royalty help from the respective department.

Users with complex and sensitive issues can consult the company headquarters, Music Corporation of America (MCA), via mail or in person at 222 2nd Ave. S, Nashville, Tennessee 37201, United States. Contacting the MCA address directly is recommended if the matter is challenging to address online. However, because it is relatively time-consuming, it is not ideal for urgent cases.

MCA's support team actively handles user queries and complaints Monday through Friday from 9:00 AM to 5:00 PM CT. Customers submitting their requests online are likely to receive efficient assistance within these hours. However, when contacting the agents in person, one must book an appointment in the relevant department beforehand. Those consulting outside of scheduled appointments may not be able to meet the agents.

Customers seeking to contact the user support team online can visit the MCA website and click on Do Not Sell My Personal Information on the homepage. That will direct them to a privacy request form on a new page. They can complete it by providing all required details and can submit the request during working hours. Clients can also reach MCA's support for similar inquiries by emailing privacy@universalmusic.com. Connecting with MCA on Facebook, X, and Instagram is also an option for assistance, available during business hours.