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Contact MAX Credit Union Customer Service

MAX Credit Union Phone Numbers and Emails

Toll-Free Number:

  • (800) 776-6776
    Toll Free
Call customer service
Send Message

Customer Service:

  • (334) 260-2600

24-Hour Telephone Banking:

  • (800) 366-7777
    Toll Free
  • (334) 270-1111

Business Services:

  • (800) 776-6776 ext 4941
    Toll Free
  • (334) 215-4941

Credit Card Customer Service:

  • (855) 437-2797

Insurance Services:

  • (855) 207-9127
    Toll Free

Legal Department:

  • (773) 934-5855
    Designated Agent

Locations Alabama:

  • (334) 807-6251
    1207 US HIGHWAY 231 SOUTH TROY, ALABAMA 36081
  • (334) 215-5620
    1415 GILMER AVENUE TALLASSEE, AL 36078
  • (334) 364-9980
    3021 FREDERICK ROAD OPELIKA, AL 36801
  • (334) 321-9710
    336 NORTH GAY STREET AUBURN, AL 36830

Lost/stolen Max Credit Card:

  • (727) 299-2449
    Outside of the US
  • (800) 449-7728
    Within the US

Lost/stolen Max Debit Card Or Atm Card:

  • (888) 847-2488
    Outside of the US
  • (888) 908-7828
    Within the US

Mortgage Services:

  • (800) 776-6776 ext 4861
    Toll Free
  • (334) 215-4861

Pay Support Line:

  • (866) 884-5232
    Toll Free

Wealth Management Services:

  • (334) 215-4978
  • (866) 902-6082
    Lost/Stolen MAX Gift Card
  • (866) 760-3156
    Lost/Stolen MAX Reloadable Debit Card
  • (866) 985-2273
    New/Renewed MAX Debit Card
  • (800) 631-3197
    To activate your MAX Credit Card
  • (888) 886-0083
    To select a new pin for your MAX Credit Card

MAX Credit Union Emails:

Customer Service
Insurance Services
Legal
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact MAX Credit Union?

Most Popular Number:

(800) 776-6776
Toll Free
Total calls: 22 Last call: Apr 17, 2024

Max Credit Union is a financial cooperative with multiple published helplines to contact for queries and concerns. First of all, the company has a toll-free number, 1-800-776-6776, available to contact for general information. Individuals who want to call the Max Credit Union customer service can dial 1-334-260-2600 between operational hours. To reach the 24-hour telephone banking, customers can dial the toll-free helpline, 1-800-366-7777, or call 1-334-270-1111 for assistance. If your purpose is to seek a business-related service, use the toll-free Max Credit Union phone number 1-800-776-6776 ext 4941 to contact the related department. The number 1-334-215-4941 is also available for similar concerns. To contact the credit card customer service, message or call the agent at 1-855-437-2797 during office hours.

Customers with queries or concerns regarding the company's insurance services can contact the relevant department by dialing the toll-free helpline, 1-855-207-9127. For legal issues, 1-773-934-5855 is the helpline to call or message the designated agent during Max Credit Union hours of business. The customer care agent is also available in the company branch in Alabama. Individuals who want to contact them can call the respective Max Credit Union location using the helplines 1-334-807-6251 and 1-334-215-5620. People outside the US can report a lost or stolen Max credit card at 1-727-299-2449 for immediate assistance. For customers within the US, 1-800-449-7728 is the Max Credit Union 24-hour number to contact. There are many other helplines available on the website.

Max Credit Union customer service is available at smartmoney@mymax.com to assist individuals with queries and concerns related to money transfers. The email address support@mymax.com is also available to contact customer service for issues and inquiries. To request insurance services from the business representative, customers can write to insurance@mymax.com or contact them via the Max Credit Union app. If you want to contact the company for a legal inquiry, markscounsel@gmail.com is the email address. However, since none of these ensure an efficient response, they are not feasible to contact for urgent matters. Customers who require immediate assistance from the support team can dial the published helpline specified for the department of their concerns during Max Credit Union hours of business.

To contact the company online, open the website www.mymax.com in your browser and click Customer Service on the homepage. That would direct you to a new page with the option of connecting with the 24/7 customer support team for various reasons, such as myMax service center. You can also find the locations of their offices and contact details for ATM services. To discuss a query with the company representative, click Contact Us to get directed to a new page. There, you will find a form to fill out and submit in case of a general inquiry. Customers can also choose the live chat feature at the bottom right corner of the same page for general inquiries from the Max Credit Union customer service during business hours. People having questions regarding accounts can use the secure messages feature in online banking since that ensures safe communication without the risk of privacy breaches.

The Max Credit Union hours of operation are different for weekdays, weekends, and holidays. From Monday to Friday, the customer service agents respond to individual queries and concerns between 8:30 AM and 11 PM CT. People who want to contact them on Saturday and Sunday can use any published means of contact to connect with the support team between 9:00 AM and 5:00 PM CT. For holidays such as Thanksgiving and Christmas, the Max Credit Union customer service is available to respond to individual concerns between 9:00 AM and 5:00 PM CT.

To contact the myMax call center for banking support, use the relevant helpline to call from Monday to Friday between 8:30 AM and 5:00 PM CT. Customers who want to get support by text can leave a message for the company representative to respond Monday through Friday between 8:30 AM and 5:00 PM CT. The customer care team is also available on the bill pay support line from Monday to Friday between 6:30 AM and 11:00 PM CT. Individuals requiring immediate assistance outside these hours can connect with their AI-driven phone guide, Ben, who is available 24/7 to assist with queries and concerns.

The Max Credit Union app is available for easy downloading and installment on your smartphone. To do so, log in to your registered account on the company website to access varied banking and contact options. Before you sign in to your account on the website, you will see the options to click on Customer Service and Call Us. To contact the customer care team, choose any of these for assistance. The app makes it easy to quickly and securely deposit checks, review account balance and transaction history, transfer funds between accounts, pay bills, send money instantly to family and friends, send and receive secure messages with Max, and quickly locate a Max ATM or branch. Downloading the app is an alternative to visiting the Max Credit Union address for information and concerns since it saves time and effort by making everything accessible on your device.

MAX Credit Union Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call MAX Credit Union is 8007766776. 50% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Sunday, while the shortest are on Friday.

  • People call MAX Credit Union mainly because of cards, account, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

MAX Credit Union Website:

MAX Credit Union Help Center:

Corporate Office Address:

MAX Credit Union
400 Eastdale Circle
Montgomery, Alabama 36117
United States

Other Info (opening hours):

Mailing Address:

Privacy Statement

P.O. Box 244040

Montgomery, AL 36124-4040


Designated Agent

417 S. Jefferson St., #304B

Chicago, IL 60607

Fax: +1 (312) 583 1083


Hours:

Monday — Friday: 8:30 am - 11:00 pm CT

Saturday — Sunday: 9:00 am - 5:00 pm CT

Holidays: 9:00 am - 5:00 pm CT (Closed Thanksgiving and Christmas)

More contact details

MAX Credit Union Rating Based on 4 Reviews

Rating details

2.5
more details
Customer service
Reliability
Privacy and Data Security
Value for money

Rating stats

Rating trend

Summary of MAX Credit Union Customer Service Calls

44 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MAX Credit Union?

Cards Question:

  • “Card locked”
  • “My card”
  • “Atm kept my card and didn't give me my money.”

Payments and Charges Question:

  • “To pay my payment”
  • “Apke dealer ne fraud kiya hai”
  • “Payment?nhi mili”

Account Question:

  • “Problem with account”
  • “Something is wrong with my account”
  • “Keep taking money out of my account”

Product/ Service Question:

  • “Can't access the app”
  • “Pay loan”
  • “For personal loan”

Request for Information Question:

  • “Questioning an email from fraud alert”
  • “Checking acct hacked”

Activation/ Cancellation Question:

  • “Cancel cards”
  • “To cancel at reaction payment”

Refund Question:

  • “Refund”

Other Question:

  • “Dispute”
  • “Trying to pay car note”
  • “Need customer Id”

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