Mattress Firm - Warranty

98 of 490 Mattress Firm reviews

I bought a King Mattress 8 years ago, with a 10 years warranty.I submit my claim on February, after 4 months they came to check my mattress and my husband call, because they never call back and they said, we are not covered, because the mattress the bed have different slit on both sides.

The bed is not good and is very expensive and we spend a lot of money to have insurance and now, we cant use that protection.The receipt do not said that, if you don't covered at the moment that you bought it, if is a problem during the year, you lose too, so you don't have a choice.

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Warranty
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  • What I liked
      No items
  • What I disliked
    • Not willing to help people by offering some kind of assistance

Reason of review:
Warranty issue
Preferred solution:
I pay for 10 years warranty, I should received a new mattress
Monetary loss:
$3800
Product or service
Hmb Bxtp Br Aristocrat Firm
Review category
Furniture and Decor
review #862179

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98 of 490 Mattress Firm reviews
Anonymous

Jun 15, 2016 #1173506

I assume you meant stains. Let's see,
1) eight years of precious bodily fluids with out a $30.00 protector and you expect a New mattress.
2) Albeit the product came with a 10 year warranty, you did not "pay for insurance"
You voided the warranty because of "slits" or stains.
3)English, try a night class or English as a second language.
4) donate the mattress to Trump to build his wall. 5) it's idiots like you that give morons a bad name.

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