Mattress Firm - Sold me a dirty old mattress as new

273 of 490 Mattress Firm reviews

I spent over $4000 on the second most expensive tempurpedic mattress in the store.When we got the mattress, we noticed it has several old, dirty stains.

They mattress did not come in a box, and it did not have the new tempurpedic smell that everyone seems to know about. The stains did not come from the delivery process because they were hardly noticeable, which is even more disturbing. Mattress Firm clearly went to some lengths to try to clean the stains from the dirty old mattress. Mattress Firm assured me it was not a dirty mattress, although there is absolutely no other way to explain the deep old stains (of which I have attached photos).

The store has yet to refund me my money and is not answering the phone.Terrible company.

This review is a subjective opinion of a user.
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Used Mattress
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Furniture and Decor
review #519825 by

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Dec 20, 2016 #1258207

Your story is highly suspect.
When a mattress is sold as a floor model or outlet, it is sold AS IS with no happiness guarantee of 120 days. If it were new as you represent, you would have returned it for refund or demanded a replacement.
Blood, Sh------t, pisssssssssssss stains are guaranteed 100 percent of the time to VOID the manufacturers warranty.
You are a malingering liar.

2 0 Reply

May 09, 2016 #1156279 Boston, Massachusetts, United States

So many mattress stores are crooked. There are undercover news stories where the reporter as an employee recorded the most disgusting and illegal things then broke the story. Probably can find them on YouTube.

2 2 Reply

Jul 31, 2015 #1014028

Or maybe you stained it and are trying to get them to take it back now. Lol. Oldest trick in the book. You should have put a cover on it.

1 5 Reply

Oct 04, 2014 #880061

Your Warranty is already voided.........because it has a stain.........Just went thru this drama with this awful company and lost.........Tell me how a small stain compromises the mattress.........just a tool to screw the consumer........Thanks Mattress Firm for the Screwing......I got the last laugh on you I just spent my hard earned money for a new mattress at your competitor Sears.......As a company you should try to come to some resolution with your unhappy customers even if you would of let me down easy and said hey its not warrantied because of this but here's a $100 gift certificate or something please give us another try....remember the mattress cost $1000 it has about a 70% mark -up that's $700 profit $100 back is small price to pay for a happy customer .....*** no denied end of story.......better yet I had to give you a $25 inspectors fee to deny me......could told me on the phone all the things that deny the warranty and saved us all 4 weeks of grief. But ya had to screw me out of another $25......Wow.....Want be in business long mark my words....

6 2 Reply
Bedded Out

Apr 13, 2016 #1144312 Columbus, Georgia, United States

I went thru the same thing. Only thing I paid 13 hundred for my mattress and paid 35 dollars for my inspection. I learned my lesson. Check everything before the delivery people leave. I ended up putting the mattress on the corner for garbage. This was truly a scam. I also had to wait two months for the inspection. Bad people do live on earth too.

3 1 Reply
Quit your Btchin

Aug 18, 2014 #858137 Denver, Colorado, United States

First of all they don't come in a box at delivering. Second of all they have to disclose that you bought an old mattress. Third of all he smell you are talking about is not a pleasant smell anyways... It is the gas releasing inside the material. To me it sounds like you are having buyers remorse. It is sad you have to trash a good company in order to get your money back. They have policies in place that let you get your money back if you weren't satisfied.

6 25 Reply
Bedded Out

Apr 13, 2016 #1144317 Columbus, Georgia, United States

You have no idea about what the situation is like. You don't know about the real situation. Be smart. Shut up.

6 3 Reply

Nov 28, 2016 #1246805 Denver, Colorado, United States

I'm from Denver too, I have a Stearns Foster bed that I got from Mattress Firm in Aurora it's a crummy company, it's a bad bed. Not all people from Denver are as *** as you are!

1 1 Reply
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