Mattress Firm - MattressFirm....don't

174 of 490 Mattress Firm reviews

The 4 month old Sealy mattress from MATTRESS FIRM is sagging on one side like it is 10 years old.No help with warranty.

MATTRESS FIRM makes it hard to make a claim (you have to pay $25) then they mail you a preprinted 14 item check list of why they do not cover the issue. Just the Mattress Firm mattress cost $500.

I own seasonal rental homes and have never bought from a company with worse customer service than Mattress Firm.Go to a regular local retail furniture store where you will get better service than from MATTRESS FIRM, THEY STINK

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Product or Service Quality
Value for money
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Being sold defective product

Reason of review:
Bad quality
Preferred solution:
Trade the mattress for another of equal value or I would pay for an upgrade
Monetary loss:
Product or service
Sealy Mattress
Review category
Professional Services
review #655471

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174 of 490 Mattress Firm reviews

Feb 01 #1279480 Reading, Pennsylvania, United States

My mattress had bed bugs. You are right, they are worst. Wish I would have paid a little extra and dealt with my regular furniture store I normally do business with. Ready to throw this one out of my house. Have been eaten alive since I bought it in late november.

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