Mattress Firm - Mattress unbelievably faulty

133 of 490 Mattress Firm reviews

I can't believe how soon the mattress I bought less than 6 months ago has collapsed and sunk in where our bodies rest at night.This mattress cost over $600, and should not have given in like this so soon.

Our prior mattress cost half as much, and lasted over 8 years, and still slept better than this has! The condition actually started as soon as 60 days after delivery.

The salesman that handled the sale was excellent, and has assured us that we would be able to get the Happiness guaranted through the Warranty process.However, I had mailed the paperwork on 11/20/15, and as of today, 12/08/15, I have not received any contact from anyone.

This review is a subjective opinion of a user.
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More Review Details

Value for money
Reliability
Advertised vs Delivered
Product or Service Quality

  • What I liked
    • Courtesy and friendliness of original salesman
    • Great attitude during the purchase
    • Person who sold me the bed
  • What I disliked
    • Way the mattress stood up to sleeping on it
    • Condition of new mattress
    • Being ripped off

Reason of review:
Bad quality and warranty issue
Preferred solution:
Full refund
Monetary loss:
$677
Product or service
Ashaway Plush Queen Size Mattress
Review category
Furniture and Decor
review #747439

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133 of 490 Mattress Firm reviews
Anonymous

Dec 17, 2016 #1256982

Warranty claims can take 4 to 6 weeks. Rather than being a passive aggressive, call Mattress Firms customer service warranty number and receive an update and verify the accuracy of your contact information and claim.

1 0 Reply
Anonymous

Sep 18, 2016 #1214612 Spring, Texas, United States

Maybe we need to contact a lawyer and get a class action suit started against Mattress Firm.

0 1 Reply
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