Mattress Firm Shipping Service Review from Vinings, Georgia

59 of 490 Mattress Firm reviews

This is what mattress firm delivered to my home.Why is it ok to think your customers would except something like this, then to only say if you want clean pads you have to pay extra. The worse customer service ever!!!!

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Reason of review:
Problem with delivery
Product or service
Mattress Firm Mattress Warranty
Review category
Furniture and Decor
review #930188
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59 of 490 Mattress Firm reviews

Oct 27, 2016 #1232779

It looks like you bought a floor model or something similar because a new mattress, I can tell you from years of experience, would come out in a sealed bag that there is no way that could have happened. When you buy a floor model it comes as is and you get a heck of a discount. If this is the case then you should probably put that in your review. "Bought a floor model at a huge discount to save money and now I am upset it has marks on it. Got what I paid for, but I am mad." This hurts us real consumers from being able to make legit choices.

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Dec 09, 2016 #1252645

I agree, it is clearly a clearance item! If you want a new cover why shouldn't you have to pay extra?

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