Mattress Firm Beautyrest Mattress Review from Houston, Texas
I returned to the store I originally purchased my Simmons Beauty Rest to report that my mattress had a manufacturer defect, I showed them pictures and was assured this would be taken care of but that I had to go file a claim with their warranty department.I
submitted a warranty request on July 5, 2016, including numerous pictures, and even followed up on that original submission.
It is now October 28, 2016 and I have yet to have anyone contact me. The stitching along the size of my mattress had come undone and has since begin sagging terribly. I wake every day with the worst back pain. It has gotten to the point of medical intervention.
I do not recommend this company to anyone.
I'm a fool for believing Consumer Reports on this purchase.If your in Houston go to Gallery Furniture do not do business with Mattress Firm.
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