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Contact Mattel Creations Customer Service

How to Reach a Person at Mattel Creations

Verified Contact Information

Toll-Free Number:

  • 1-800-858-0102
    US and Canada
Call Now
Send Message

Customer Service:

  • 1-201-443-1091
    International

Legal:

  • 1-800-524-8697

Customer Service:

mattelshopsupport@mattel.com

Legal:

privacy@esrb.org

Mattel Creations Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Mattel Creations Phone Number
1 (800) 858-0102
Average Calls duration
3 minutes
Most Popular Mattel Creations Email Address
mattelshopsupport@mattel.com
Contact Method Distribution
63% phone, 37% email
Common Reasons for Contact
Activation/ cancellation, shipping and delivery
View full overview

How to Contact Mattel Creations?

Most Popular Number:

(800) 858-0102
US and Canada

The Mattel Creations customer service phone number for the U.S. and Canada customers is 1-800-858-0102. The customer care agents are available at this helpline Monday to Friday between 9 a.m. and 6 p.m. ET. The international phone number for general inquiries is 1-201-443-1091. You can contact support for product information and details about specific Mattel Creations items or limited editions. You can also call these numbers to learn about promotions, upcoming releases, or event collaborations. The same phone line can be used to request help with order issues, like problems with placing, tracking, or receiving an order, or to report damaged, missing, or defective products.

The Mattel Creations contact email for customer service inquiries is mattelshopsupport@mattel.com. You can use it for general questions regarding the company’s products, materials, and prices. You can also email the company to learn about upcoming releases, event collaborations, and promotions. The same address can be used to report damaged, missing, or defective products and request a return or refund. The customer care team is also ready to deal with general feedback, complaints, and suggestions sent via email. You will receive a response with the required information or instructions to resolve your problem as soon as the support agents study your case. To reach the Data Protection Officer, write to privacy@esrb.org.

The Mattel Creations headquarters address is Mattel Creations, 636 Girard Avenue, East Aurora, New York 14052, United States. This address is appropriate for legal inquiries, information requests, and other mailing correspondence. You can also use it to discuss collaboration, partnership, and advertisement opportunities with the company’s representatives. Complaints, concerns, and suggestions can be sent to this Mattel Creations address as well. Return and refund requests can be sent to this office should there be problems with your order. The Data Protection Officer is also available at this address to handle your Privacy Policy-related inquiries.

To contact the customer care representatives via the Mattel Creations website, scroll to the bottom of the homepage, find the Customer Service section, and select the Contact Us option. Here, you will see the available ways to reach the company’s agents, including support phone numbers, mailing address, and hours of operation. You can also complete the online form with the required info and your issue details to submit the inquiry. The customer relations members will get in touch with you to answer your questions as soon as they study your matter. If you need to track your order, click the Order Status tab on the left and follow the prompts.

PissedConsumer Club

Contact Information

Mattel Creations Website:

Mattel Creations Help Center:

Corporate Office Address:

Mattel Creations
636 Girard Avenue
East Aurora, New York 14052
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am – 6:00pm Eastern Time

More contact details

Summary of Mattel Creations Customer Service Calls

5 TOTAL
CALLS
03:21 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Mattel Creations?

Shipping and Delivery Question:

  • “Didn't receive my order”
  • “Didn't receive order”
  • “Order hasn't arrived”

Activation/ Cancellation Question:

  • “Cancel an order”
  • “Cancel my order”

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