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Matilda Jane Phone Numbers and Emails

Customer Service Number:

  • (260) 424-3511
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Matilda Jane Emails:

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How to Contact Matilda Jane?

Most Popular Number:

(260) 424-3511
Total calls: 64 Issue resolved: 1 Last call: Dec 30, 2024
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PissedConsumer Reporter

The Matilda Jane customer service is available at the following number: 260-424-3511. Call this line if you have any questions related to the online store of children’s clothing and accessories, whether how to place an order online, what is the size grid, or much more. If you are going to apply to a company outside the United States, use the following country code: +1. Before a conversation with a company’s manager by phone by using the above-mentioned Matilda Jane contact, prepare all your questions in advance to have them on hand.

Matilda Jane provides one email address for all questions and inquiries: support@matildajaneclothing.com. Use it for asking about orders, shipping, exchanges, assortment, or online store in general. Include as many as possible details in the body of the letter for quick assistance from the Matilda Jane customer service specialist. You can also send a letter by filling out a contact form. To find it, follow “CONTACT US” at the bottom of the official company website.

As all Matilda Jane clothes and other things for kids are designed in the USA, the headquarters is located in Indiana state at 3619 Centennial Drive, Fort Wayne, Indiana 46808, United States. To better visualize how to reach the main office, plot the route from your home or other location to the Matilda Jane address on the map.

The online store customer service team operates during the following business hours: Monday through Friday from 9 a.m. to 5 p.m. ET. On the weekends and holidays, the customer care line is closed. Remember that hours may change. So, find out the actual schedule by sending a message in an online chat window. To open it, click on the “Chat” button in the lower right corner of the Matilda Jane website.

Matilda Jane Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    82% phone 18% email
  • The best phone number to call Matilda Jane is 2604243511.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.

  • People call Matilda Jane mainly because of request for information, return/ replace, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Matilda Jane Website:

Matilda Jane Help Center:

Corporate Office Address:

Matilda Jane Clothing
3619 Centennial Drive
Fort Wayne, Indiana 46808
United States

Other Info (opening hours):

Hours:

Monday – Friday: 9:00am – 5:00pm ET

More contact details

Matilda Jane Rating Based on 2 Reviews

Rating details

3.5
more details
Exchange, Refund and Cancellation Policy
Location
Warranty
Advertised vs Delivered

Rating stats

Rating trend

Summary of Matilda Jane Customer Service Calls

64 TOTAL
CALLS
02:31 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Matilda Jane?

Payments and Charges Question:

  • “Charged twice”
  • “Never got a credit for sale price adjustment from a June order”
  • “Payment for order failed”

Request for Information Question:

  • “Checking order”
  • “Place an order”
  • “How to return item, without paying for answer”

Return/ Replace Question:

  • “Need to change my shipping address on my order”
  • “Need to return for a larger size”

Staff Question:

  • “Customer service upstairs”
  • “Customer service”

Product/ Service Question:

  • “Defective profict”
  • “Purchase issue”
  • “No internet”

Shipping and Delivery Question:

  • “Order tracking”
  • “Need delivery hours”

Cards Question:

  • “Gift card”

Account Question:

  • “Account error”

Refund Question:

  • “Refund for a wagon I never received and order was supposed to be cancelled”

Activation/ Cancellation Question:

  • “Need to cancel order”

Other Question:

  • “Ordernumber 35930”
  • “Backpack messed ip”
  • “I need to ask her how she did a movie”

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