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Contact Matilda Jane Customer Service

How to Reach a Person at Matilda Jane

Verified Contact Information

Customer Service Number:

  • 1-260-424-3511
Call customer service
Send Message

Matilda Jane Emails:

General Info
customercare@matildajaneclothing.com

Matilda Jane Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Matilda Jane Phone Number
1 (260) 424-3511
Average Calls duration
3 minutes
Most Popular Matilda Jane Email Address
customercare@matildajaneclothing.com
Issue Resolution Rate
Low (4% reported full resolution)
Contact Method Distribution
84% phone, 16% email
Common Reasons for Contact
Request for information, payments and charges
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Matilda Jane?

Most Popular Number:

(260) 424-3511
Total calls: 73 Issue resolved: 1 Last call: Mar 23, 2026

The Matilda Jane customer service is available at the following number: 260-424-3511. Call this line if you have any questions related to the online store of children’s clothing and accessories, whether how to place an order online, what is the size grid, or much more. If you are going to apply to a company outside the United States, use the following country code: +1. Before a conversation with a company’s manager by phone by using the above-mentioned Matilda Jane contact, prepare all your questions in advance to have them on hand.

Matilda Jane provides one email address for all questions and inquiries: support@matildajaneclothing.com. Use it for asking about orders, shipping, exchanges, assortment, or online store in general. Include as many as possible details in the body of the letter for quick assistance from the Matilda Jane customer service specialist. You can also send a letter by filling out a contact form. To find it, follow “CONTACT US” at the bottom of the official company website.

As all Matilda Jane clothes and other things for kids are designed in the USA, the headquarters is located in Indiana state at 3619 Centennial Drive, Fort Wayne, Indiana 46808, United States. To better visualize how to reach the main office, plot the route from your home or other location to the Matilda Jane address on the map.

The online store customer service team operates during the following business hours: Monday through Friday from 9 a.m. to 5 p.m. ET. On the weekends and holidays, the customer care line is closed. Remember that hours may change. So, find out the actual schedule by sending a message in an online chat window. To open it, click on the “Chat” button in the lower right corner of the Matilda Jane website.

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Contact Information

Matilda Jane Website:

Matilda Jane Help Center:

Corporate Office Address:

Matilda Jane Clothing
3619 Centennial Drive
Fort Wayne, Indiana 46808
United States

Other Info (opening hours):

Hours:

Monday – Friday: 9:00am – 5:00pm ET

More contact details

Summary of Matilda Jane Customer Service Calls

73 TOTAL
CALLS
02:31 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Matilda Jane?

Shipping and Delivery Question:

  • “None delivery”
  • “Clothing is going to the wrong address”
  • “Delivery date”

Request for Information Question:

  • “Status of two orders”
  • “Checking order”
  • “Place an order”

Payments and Charges Question:

  • “Charged twice”
  • “Never got a credit for sale price adjustment from a June order”
  • “Payment for order failed”

Return/ Replace Question:

  • “Return”
  • “Need to change my shipping address on my order”
  • “Need to return for a larger size”

Staff Question:

  • “Customer service upstairs”
  • “Customer service”

Product/ Service Question:

  • “Defective profict”
  • “Purchase issue”
  • “No internet”

Refund Question:

  • “Refund”
  • “Refund for a wagon I never received and order was supposed to be cancelled”

Cards Question:

  • “Gift card”

Account Question:

  • “Account error”

Activation/ Cancellation Question:

  • “Need to cancel order”

Other Question:

  • “Ordernumber 35930”
  • “Backpack messed ip”
  • “I need to ask her how she did a movie”

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