Contact Matchbox Customer Service

Similar to its official helpline, the customer care team handles all issues and inquiries via a single Matchbox email, info@matchboxstudio.com. However, it may not respond as quickly as the official helplines, especially during periods of high request volume. Still, users can ensure effective responses to their requests by explaining their issue in detail and providing a clear subject line specifying their intended department.

The company's offices are open only on weekdays from 9:00 AM to 5:30 PM. Users who submit their requests during Matchbox hours mostly receive efficient assistance, regardless of how they reach out. However, the agent can only address the problem effectively if they explain it in detail and provide all the information required to identify and resolve it. Those who are unable to receive satisfactory assistance online can consult Matchbox’s customer service in person at the corporate office, The Matchbox Studio, at 3013 Canton Street, Dallas, Texas 75226, United States, during the same hours.

Contacting company representatives via the Matchbox website is easy. Simply open it in your browser and click on 'Get in Touch' on the homepage. On the next page, complete the form by providing your name, company information, the reason for the consultation, your budget, your preferred follow-up method, and any other details. Once done, click Submit, and the Matchbox customer service agent will contact you as soon as they are available. The website also features information about the company office in Dallas, along with its contact number and email address for direct consultation with the respective agents.