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MASTERPARTS - MONTAGUE GARDENS

EXTREMELY DISSAPOINTED &;;; DISGUSTED!!!

ANDREW [Dispatch manager] you are so unprofessional to cancel my parcel after your sales man confirmed it was on it's way - I am waiting since this morning only to find out now @ exactly 14h40 "you" decided not to deliver anymore. No communication whatsoever, the whole day back and forth, having to follow up for feedback myself.

I AM NOT IMPRESSED!!!

FyI.

After ordering a few times and having my things door delivered, I get a phone call from the "dispatch manager" saying, the times they delivered, they delivered out of courtesy and would no longer be able to do so up untill I get myself at a branch, fill out a form (which apparently cannot be done electronically - first ever) to get myself on the delivery system again..???

Tedious process

Unsatisfied

& very annoyed, urgently needing this part & after having goods delivered to me before, never have I been told about this process.

With this pandemic - you would opt for things to be done remotely, not invite people in store. The way you handled me was totally uncalled for, sarcasm, making me feel illiterate with 3 phone calls to explain the same thing over again as though I am your child, not on at all.

Everybody else willing to help, I even got the forms electronically from others helpful enough, arranged that the forms would be collected as My parcel gets delivered only to find out you were cunning enough to stop the process cause you felt embarrassed that you as manager could not assist me the way the sales men did, you spiteful!

Biggest bull ever!

DEFINITELY NEED TO UPGRADE AND GO PAPERLESS!!!!!

Preferred solution: Deliver product or service ordered.

Location: Koeberg Road, Milnerton, City of Cape Town, Western Cape, 7441

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