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Couldnt remove cabinet drawers as levers would not release. Called Customer Service & your Rep.

didnt know anything about your product nor could he refer us to the proper personnel to remedy the problem. My contractor also wasnt able to remove drawers. Your CR said I should drive back to HD were I bought cabinet & have them show me how to remove drawers. I told your C/R that store was 10 miles away & gas is expensive in CA ; that would been 40 plus for 2 trips to the store.

So, your C/R was useless to resolve the problem.

After 40 minutes one drawer came loose & another 19 more minutes for the other 2 drawers to come loose. We finally found the right combination of moving levers (right & left side) .

User's recommendation: Hire C/R who know your products or refer to a company rep. Who knows his/her stuff .

Preferred solution: Let the company propose a solution.

MasterBrand Cabinets Pros: Easy to install once drawers were removed.

Location: Chula Vista, California

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