Contact Masshealth Customer Service
Masshealth Phone Numbers and Emails
Toll-Free Number:
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(800) 841-2900Members
Customer Service:
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(800) 497-4648Member
Accident Trauma And Estate Recovery Units:
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(800) 754-1864
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(508) 856-6381
Contact Information
Corporate Office Address:
Other Info (opening hours):
MassHealth Member Customer Service Center
Hours: Self-service available 24 hrs/day in English and Spanish
Other services available Mon-Fri 8 a.m. – 5 p.m.; Interpreter service available
Partners HealthCare Choice
Behavioral Health: (800) 495-0086
Tufts Health Plans
Members: (888) 257-1985 (TTY: 711)
Behavioral Health: (888) 257-1985 (TTY: 711)
Primary Care Clinician Plan
Members: (800) 841-2900 (TTY: (800) 497-4648)
Behavioral Health: (800) 495-0086 (TTY: (877) 509-6981)
Children's Medical Security Plan
Phone: (800) 841-2900
TTY: (800) 497-4648
Enrollment Centers
MassHealth Enrollment Center
529 Main Street
Charlestown, MA 02129
MassHealth Enrollment Center
45 Spruce Street
Chelsea, MA 02150
MassHealth Enrollment Center
88 Industry Avenue, Suite D
Springfield, MA 01104-3259
MassHealth Enrollment Center
21 Spring Street, Suite 4
Taunton, MA 02780
MassHealth Enrollment Center
367 East Street
Tewksbury, MA 01876
MassHealth Central Office
100 Hancock Street, 6th floor
Quincy, MA 02171
Summary of Masshealth Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Masshealth?
Cards Question:
- “I want to know if my card is still active”
- “Need a new card and a list of dr's that accept my policy”
Product/ Service Question:
- “Need my insurance info”
Request for Information Question:
- “To request information about home infusion”
Other Question:
- “Meds not being given for invalid reason”
- “Applying for Masshealth”
- “Personal supply denied”