Masshealth Phone Numbers and Emails

Toll-Free Number:

  • (800) 841-2900
    Members

Customer Service:

  • (800) 497-4648
    Member

Accident Trauma And Estate Recovery Units:

  • (800) 754-1864
  • (508) 856-6381

Allways Health Partners:

  • (844) 451-3510
    Behavioral Health
  • (800) 462-5449
    Customer service

Berkshire Fallon Health Collaborative:

  • (888) 877-7184
    Behavioral Health
  • (855) 203-4660
    Members

Board Of Hearings:

  • (617) 847-1204
    Fax
  • (800) 655-0338
  • (617) 847-1200

Disability Special Accommodations Ombudsman:

  • (617) 847-3788
    TTY
  • (617) 847-3468

Fallon 365 Care:

  • (888) 877-7182
    Behavioral Health
  • (855) 508-3390
    Members

Family Assistance Unit:

  • (888) 291-4464

Health New England:

  • (800) 495-0086
    Be Healthy Partnership Behavioral Health
  • (800) 439-2370
    Be Healthy Partnership Members TTY
  • (877) 509-6981
    Be Healthy Partnership Behavioral Health TTY
  • (800) 786-9999
    Be Healthy Partnership Members
  • (888) 217-3501
    Boston Medical Center HealthNet Plan Behavioral Health
  • (888) 727-9441
    Boston Medical Center HealthNet Plan Behavioral Health TTY
  • (888) 566-0010
    Boston Medical Center HealthNet Plan Members
  • (800) 421-1220
    Boston Medical Center HealthNet Plan Members TTY
  • (866) 676-9226
    Community Care Cooperative Members

Masshealth Dental:

  • (800) 466-7566
    TTY
  • (800) 207-5019

Medicare:

  • (877) 486-2048
    TTY
  • (800) 633-4227

Partners Healthcare Choice:

  • (800) 231-2722
    Members

Prior Authorization Unit:

  • (800) 862-8341

Wellforce Care Plan:

  • (888) 877-7183
    Behavioral Health
  • (855) 508-4715
    Members
More phone numbers and emails Less phone numbers and emails

Masshealth Contact Information

Corporate Office Address:

MassHealth
100 Hancock Street, 6th floor
Quincy, Massachusetts 02171
United States

Other Info (opening hours):

MassHealth Member Customer Service Center

Hours: Self-service available 24 hrs/day in English and Spanish

Other services available Mon-Fri 8 a.m. – 5 p.m.; Interpreter service available


Partners HealthCare Choice

Behavioral Health: (800) 495-0086

Tufts Health Plans

Members: (888) 257-1985 (TTY: 711)

Behavioral Health: (888) 257-1985 (TTY: 711)

Primary Care Clinician Plan

Members: (800) 841-2900 (TTY: (800) 497-4648)

Behavioral Health: (800) 495-0086 (TTY: (877) 509-6981)

Children's Medical Security Plan

Phone: (800) 841-2900

TTY: (800) 497-4648


Enrollment Centers

MassHealth Enrollment Center

529 Main Street

Charlestown, MA 02129

MassHealth Enrollment Center

45 Spruce Street

Chelsea, MA 02150

MassHealth Enrollment Center

88 Industry Avenue, Suite D

Springfield, MA 01104-3259

MassHealth Enrollment Center

21 Spring Street, Suite 4

Taunton, MA 02780

MassHealth Enrollment Center

367 East Street

Tewksbury, MA 01876

MassHealth Central Office

100 Hancock Street, 6th floor

Quincy, MA 02171

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Summary of Masshealth Customer Service Calls

4 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Masshealth Customer Service?

Other Question:

  • “Change over from state”
  • “No soy elegible para el seguro dental”
  • “Pick a health plan”

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