Contact MassHealth Customer Service
MassHealth Phone Numbers and Emails
Toll-Free Number:
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(800) 841-2900Members
Customer Service:
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(800) 497-4648Member
Accident Trauma And Estate Recovery Units:
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(800) 754-1864
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(508) 856-6381
MassHealth Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call MassHealth is 8008412900. 97% of consumers used this number to address their issues and concerns.
The longest wait times are on Wednesday and Thursday, while the shortest are on Sunday.
People call MassHealth mainly because of cards, request for information and product/ service.
Contact Information
MassHealth Website:
Corporate Office Address:
Other Info (opening hours):
MassHealth Member Customer Service Center
Hours: Self-service available 24 hrs/day in English and Spanish
Other services available Mon-Fri 8 a.m. – 5 p.m.; Interpreter service available
Partners HealthCare Choice
Behavioral Health: (800) 495-0086
Tufts Health Plans
Members: (888) 257-1985 (TTY: 711)
Behavioral Health: (888) 257-1985 (TTY: 711)
Primary Care Clinician Plan
Members: (800) 841-2900 (TTY: (800) 497-4648)
Behavioral Health: (800) 495-0086 (TTY: (877) 509-6981)
Children's Medical Security Plan
Phone: (800) 841-2900
TTY: (800) 497-4648
Enrollment Centers
MassHealth Enrollment Center
529 Main Street
Charlestown, MA 02129
MassHealth Enrollment Center
45 Spruce Street
Chelsea, MA 02150
MassHealth Enrollment Center
88 Industry Avenue, Suite D
Springfield, MA 01104-3259
MassHealth Enrollment Center
21 Spring Street, Suite 4
Taunton, MA 02780
MassHealth Enrollment Center
367 East Street
Tewksbury, MA 01876
MassHealth Central Office
100 Hancock Street, 6th floor
Quincy, MA 02171
Summary of MassHealth Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MassHealth?
Request for Information Question:
- “Can i information about new primary care for me !”
- “I have a termination letter so i need more information e”
- “Looking for or my mail came to masshealth”
Cards Question:
- “I want to know if my card is still active”
- “I need my mass health card”
- “Need a new card and a list of dr's that accept my policy”
Product/ Service Question:
- “Is my insurance active”
- “I'm sick my mass health plus expired”
- “Need my insurance info”
Return/ Replace Question:
- “Change addess”
- “My plan was changed”
- “Change over from state”
Shipping and Delivery Question:
- “Need a new package to fill out for my masshealth i lost it”
Other Question:
- “Opt out of CCA”
- “Legible”
- “Meds not being given for invalid reason”
Compare MassHealth Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.