MassHealth Phone Numbers and Emails

Toll-Free Number:

  • (800) 841-2900
    Members

Customer Service:

  • (800) 497-4648
    Member

Accident Trauma And Estate Recovery Units:

  • (800) 754-1864
  • (508) 856-6381

Allways Health Partners:

  • (844) 451-3510
    Behavioral Health
  • (800) 462-5449
    Customer service

Berkshire Fallon Health Collaborative:

  • (888) 877-7184
    Behavioral Health
  • (855) 203-4660
    Members

Board Of Hearings:

  • (617) 847-1204
    Fax
  • (800) 655-0338
  • (617) 847-1200

Disability Special Accommodations Ombudsman:

  • (617) 847-3788
    TTY
  • (617) 847-3468

Fallon 365 Care:

  • (888) 877-7182
    Behavioral Health
  • (855) 508-3390
    Members

Family Assistance Unit:

  • (888) 291-4464

Health New England:

  • (800) 495-0086
    Be Healthy Partnership Behavioral Health
  • (800) 439-2370
    Be Healthy Partnership Members TTY
  • (877) 509-6981
    Be Healthy Partnership Behavioral Health TTY
  • (800) 786-9999
    Be Healthy Partnership Members
  • (888) 217-3501
    Boston Medical Center HealthNet Plan Behavioral Health
  • (888) 727-9441
    Boston Medical Center HealthNet Plan Behavioral Health TTY
  • (888) 566-0010
    Boston Medical Center HealthNet Plan Members
  • (800) 421-1220
    Boston Medical Center HealthNet Plan Members TTY
  • (866) 676-9226
    Community Care Cooperative Members

Masshealth Dental:

  • (800) 466-7566
    TTY
  • (800) 207-5019

Medicare:

  • (877) 486-2048
    TTY
  • (800) 633-4227

Partners Healthcare Choice:

  • (800) 231-2722
    Members

Prior Authorization Unit:

  • (800) 862-8341

Wellforce Care Plan:

  • (888) 877-7183
    Behavioral Health
  • (855) 508-4715
    Members
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MassHealth Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call MassHealth is 8008412900. 96% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday and Thursday, while the shortest are on Saturday.

  • People call MassHealth mainly because of cards, request for information and product/ service.

How to Contact MassHealth?

Most Popular Number:

(800) 841-2900
Members
Total calls: 26 Last call: May 22, 2024

MassHealth customer service provides plenty of contact number options, which are available for customer assistance. The primary MassHealth phone number to contact their customer care team is 1-800-841-2900; people requiring TDD/TTY services utilize ext. 711. Similarly, the MassHealth contact numbers to contact the Accident Trauma and Estate Recovery Units are 1-800-754-1864 and 1-508-856-6381. These MassHealth contact information are designed to provide tailored assistance and information regarding your MassHealth coverage and related concerns. Whether you have general questions or specific needs related to accident trauma or estate recovery, call MassHealth for reliable support.

MassHealth provides support services during the standard MassHealth customer service hours, which run from 8 AM to 5 PM, Monday through Friday. During these hours, you can call MassHealth and receive assistance for various issues and queries, including general information, inquiries about accidental trauma, and estate recovery. In addition to the mentioned MassHeath customer service hours, MassHealth also provides around-the-clock self-service options, such as FAQs and troubleshooting videos, available in English and Spanish.

MassHealth's corporate office is at 100 Hancock Street, 6th Floor, Quincy, Massachusetts 02171, United States. This MassHealth address serves as the focal point for overseeing MassHealth's administrative and operation functions. It is also the designated MassHealth contact point for customer service communication. This includes general inquiries and administrative issues about MassHealth services. The MassHealth office location also serves as the official communication channel for individuals demanding written communication to engage with MassHealth regarding a wide range of service-related concerns and inquiries.

PissedConsumer Club

Contact Information

MassHealth Website:

Corporate Office Address:

MassHealth
100 Hancock Street, 6th floor
Quincy, Massachusetts 02171
United States

Other Info (opening hours):

MassHealth Member Customer Service Center

Hours: Self-service available 24 hrs/day in English and Spanish

Other services available Mon-Fri 8 a.m. – 5 p.m.; Interpreter service available


Partners HealthCare Choice

Behavioral Health: (800) 495-0086

Tufts Health Plans

Members: (888) 257-1985 (TTY: 711)

Behavioral Health: (888) 257-1985 (TTY: 711)

Primary Care Clinician Plan

Members: (800) 841-2900 (TTY: (800) 497-4648)

Behavioral Health: (800) 495-0086 (TTY: (877) 509-6981)

Children's Medical Security Plan

Phone: (800) 841-2900

TTY: (800) 497-4648


Enrollment Centers

MassHealth Enrollment Center

529 Main Street

Charlestown, MA 02129

MassHealth Enrollment Center

45 Spruce Street

Chelsea, MA 02150

MassHealth Enrollment Center

88 Industry Avenue, Suite D

Springfield, MA 01104-3259

MassHealth Enrollment Center

21 Spring Street, Suite 4

Taunton, MA 02780

MassHealth Enrollment Center

367 East Street

Tewksbury, MA 01876

MassHealth Central Office

100 Hancock Street, 6th floor

Quincy, MA 02171

More contact details

MassHealth Rating Based on 1 Review

Rating details

2.2
more details
Exchange, Refund and Cancellation Policy
Reliability
Value for money
Customer service

Rating stats

Rating trend

Summary of MassHealth Customer Service Calls

27 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MassHealth?

Cards Question:

  • “I want to know if my card is still active”
  • “I need my mass health card”
  • “Need a new card and a list of dr's that accept my policy”

Request for Information Question:

  • “Looking for or my mail came to masshealth”
  • “Wanna know if you received the verification of my residence letter”
  • “To request information about home infusion”

Product/ Service Question:

  • “Need my insurance info”

Return/ Replace Question:

  • “Change addess”

Shipping and Delivery Question:

  • “Need a new package to fill out for my masshealth i lost it”

Other Question:

  • “Opt out of CCA”
  • “My plan was changed”
  • “Legible”
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