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We are at wits end in a dispute with All Modern and would like your help. Here is the situation:
We purchased a dining table from All Modern, (we live in Canada) in Feb, the cost in Canadian dollars ( charged to our visa ) was $1450.97 Canadian.
The purchase price was in US funds, visa changes the currency into Canadian of course.
The table arrived damaged ( corner smashed in). All Modern told us to donate it, keep the legs, and a replacement table top would be sent to us.
We waited and waited and waited for months....I finally called All Modern in late May, to be told the table had been cancelled for sale.
( thank heavens I called to check).
They issued a refund in US funds, the amount we received was $1310.01 Canadian.
We are short the difference of $140.96 Canadian. ( !450.97 purchase, minus 1310.01 refund)
We expect them to refund the remaining $140.96 Canadian to us, as this equals what we paid.
We have no table, All Modern held $1450.97 for six months interest free, then cancelled our table and did not notify us, so essentially it cost us $140.96 for nothing.
The table they cancelled is available in the US at TOV for $799.00, (who has told us to go to Wayfair to buy it), so why was our table cancelled?
All Modern broke our agreement to purchase, kept our money for 6 months, now continue to owe us $140.96 to complete our full refund in Canadian dollars.
Please help us get our money back from them, $140.96 is a large sum to lose when All Modern broke our contract to purchase.
613 324 ****
Monetary Loss: $141.
Preferred solution: Deliver product or service ordered.