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Contact Mars Hydro Customer Service

Mars Hydro Phone Numbers and Emails

Customer Service Number:

  • (626) 587-8506
    Only Voicemessage
Call customer service
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Headquarters:

  • +861 373 069 0365

Mars Hydro Emails:

Customer Service
Shipping, Warranty
Sales/ Reservations
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Mars Hydro Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Mars Hydro Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Mars Hydro is 6265878506. 80% of consumers used this number to address their issues and concerns.

  • The average hold time is more than 30 min. The longest wait times are on Saturday, while the shortest are on Monday. The average call time is 1 minute.

  • Be prepared for the call as Mars Hydro may ask you for the following information to identify you as a customer: first and last name, phone number or order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

Mars Hydro Website:

Mars Hydro Help Center:

Corporate Office Address:

Mars Hydro
LongGang District, 4F, L Building, JingTie Industrial Park, He'ao Village,Henggang Town
Shenzhen, Guangdong 518115
China

Mars Hydro Rating Based on 4 Reviews

Rating details

2.4
more details
Product or Service Quality
Website
Customer service
Diversity of Products or Services

Rating stats

Rating trend

Summary of Mars Hydro Customer Service Calls

71 TOTAL
CALLS
00:33 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Mars Hydro?

Product/ Service Question:

  • “Light stopped working in the middle of my grow”
  • “Grow light quite working”
  • “Light won’t work”

Shipping and Delivery Question:

  • “Never received package”
  • “Received wrong product”
  • “I did not receive my 4*4 grow tent”

Request for Information Question:

  • “Need help”
  • “Daisy chain question”
  • “Information”

Return/ Replace Question:

  • “Order change”
  • ““I need a replacement cord for my light that went faulty”
  • “I need a replacement cord for my light that went faulty”

Payments and Charges Question:

  • “Payment”

Website/ Application Question:

  • “App”

Staff Question:

  • “Customer.service”

Other Question:

  • “Missing stickers in order”
  • “Wrong light was sent”
  • “Issue with order”

Compare Mars Hydro Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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