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Updated by user Jan 20, 2024

Company fixed the issue and I have been provided with apology.

Original review posted by user Jan 04, 2024

Had many problems in the past regarding gift cards I was told to cash in all my gift cards and put on account then they tried to give my money on my account to my daughter for her service go in to use some of my credit they ask for a receipt that was the sole purpose of putting it in my account then they stood there her and another girl laughed at me . Made me feel very uncomfortable as a customer very disrespected. They are biting the hand that feeds them the customer for 107..00 haircut not a class act at all the beautician was great but the front desk is the first and last impression of that business not a good impression.

Preferred solution: Apology.

Mario Tricoci Pros: Great hairstylelist.

Mario Tricoci Cons: Very bad employees at front desk.

Location: 675 Mall Drive, Schaumburg, Illinois 60173, United States

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I have contacted Corporate. The manager of the location in Schaumburg was supposed to call me and discuss the issue.

They never called as I found in the past the manager shows no professional attitude towards the customer. Thus is my third complaint with this location and management and front desk staff

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