Marc Jacobs Phone Numbers and Emails

Toll-Free Number:

  • (877) 707-6272
    US Only
  • Total calls: 53
  • Issues resolved: 4
  • Last call:


  • (212) 965-4000
    Privacy Inquiries

Marc Jacobs Emails:

Customer Service
Marcjacobsbeauty Questions
General Info
Press Inquiries
Sales/ Reservations
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Marc Jacobs Contact Information

Marc Jacobs Website:

Marc Jacobs Help Center:

Corporate Office Address:

Marc Jacobs International, LLC
72 Spring St.
New York, New York 10012
United States
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Marc Jacobs Rating Based on 3 Reviews

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Summary of Marc Jacobs Customer Service Calls

01:43 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Marc Jacobs Customer Service?

Product/ Service Question:

  • “Broken zip pull”
  • “Broken zipper pull”
  • “Water geyser isnt working”

Shipping and Delivery Question:

  • “Waive shipping charge”
  • “Didn't receive my order”
  • “Place a wrong size”

Activation/ Cancellation Question:

  • “Cancellation of order”
  • “Cancel order”

Return/ Replace Question:

  • “Return label”
  • “Return”
  • “Return purse”

Cards Question:

  • “Stole credit card”

Request for Information Question:

  • “I haven't received my confirmation email”

Account Question:

  • “In reference to my account”

Other Question:

  • “Wrong email on order”
  • “Commande non reçue.”
  • “Online order”


Marc Jacobs Return Policy
Marc Jacobs Customer Service representatives are available 24 hours a day to help The Customer with The Client's purchase. The Client's credit card card will be charged as soon as the order ships from Marc Jacobs's' warehouse to The User's shipping address. If The User have multiple items in The Client's order, The User of company services will only be charged when each item ships. Website also accept debit cards with a Visa or MasterCard logo. The Company are now accepting international credit cards with billing addresses in U.S., Austria, Belgium, Canada, Cyprus, Estonia, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Latvia, Lithuania, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain and United Kingdom. All prices of merchandise on are shown in U.S. Please note the final checkout price is also reflected in U.S. dollars (USD). Marc Jacobs uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information.
Marc Jacobs Terms of Service
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Marc Jacobs Privacy Policy
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Top Marc Jacobs Products

Handbag, Watch, Boots

Marc Jacobs Pros and Cons

Cons: Got nowhere

Marc Jacobs reviews and complaints

Marc Jacobs is ranked 7 out of 207 in Fashion category

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