"Bait & Switch" by Manassas Computer Repair [alias: Advantage Computer Services]
 Bait & Switch / False advertising
 A "Dangle-the-carrot" ploy
On September 4, 2013, ordered a Garmin nuvi 1490LMT 5-Inch Portable GPS from Advantage Computer Services; Manassas, Va. via Amazon.com.
 When my order arrived, it was a much lesser capable "Garmin nuvi 1490T", not a 1490LMT.
The "LMT" designator means "Lifetime Traffic & Maps" updates at no extra cost.
In short, this unit's [the 1490T] retail value is $80.00 to $100.00 LESS than that of the expected 1490LMT unit.
 Additionally, the unit was a "Commercial Fleet Sales" unit intended for trucking & delivery services, not a standard retail unit; meaning the capabilities are heavily restricted. ie: On the main intro screen, instead of "Where To" [to set destinations]; the prompt reads "Dispatch".
Complaint emailed [and called] to Amazon and then to Advantage Computer Services.
Shortly thereafter I [finally] received a response from Ken Campbell [read his second sentence carefully!]
------- Excerpt from email of Ken Campbell, Store Manager ------
From: Advantage Computer Services - Amazon Marketplace
Date: 09/16/13 12:24:15
"We will cover return shipping cost if you agree to take down the negative feedback." <=========
===> Obviously, I did not fall for this ploy.
THIS NEGATIVE FEEDBACK AT AMAZON.COM WILL REMAIN.
Not surprisingly, Manassas Computer Repair [alias: Advantage Computer Services] is not a BBB member.
My money [$100.00] refunded by Amazon.
More Review Details
- Monetary loss:
- Product or service
- Portable Gps
- Review category
- Gadgets and Accessories
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