Malwarebytes - Renewal doesn't work

28 of 62 Malwarebytes reviews

When I clicked the Renew button on the console, I was taken to a web page that asked I update my payment info - which I did.Then I unchecked 'Automatic renewal' because I prefer to personally authorize each subscription renewal.

Apparently that is a big mistake, because I was unable to renew - the "Renew" link on their webpage now didn't work -- and there was no way to return an reauthorize automatic renewal. After multiple email exchanges with MB, my purchased was processed - but now my MB software is endlessly telling me I have no protection because the license expired. Click the 'Renew' button on the MB console & it takes me to a web page that says 'You're all set' - clearly I've fallen into some MB/Cleverbridge Catch-22.

Waiting to see if MB customer service can resolve.If they didn't already have my money I'd drop them & go with someone else (like Norton maybe)....

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Billing Practices
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Privacy and Data Security
Website
More

  • What I liked
    • Good product
  • What I disliked
    • Bad renewal process
    • Website support
    • Lack of support

Reason of review:
Order processing issue
Product or service
Malwarebytes Anti-Malware
Review category
Software
review #798204
Had an experience with Malwarebytes? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
28 of 62 Malwarebytes reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

 
×
You were reading a complaint about Malwarebytes.
Filing a new complaint about
×