Contact Malmaison Customer Service

Malmaison’s customer service is available at six email addresses, handling different types of inquiries via each. Users with reservation queries can contact theteam@malmaison.com. They can consult the event desk via eventsdesk@malmaison.com when asking a question about events. Similarly, the email address, groupsdesk@malmaison.com, is specified for group reservations. To consult the privacy officer for data protection requests, email privacy.emea@frasershospitality.com during Malmaison’s hours. For journalist inquiries, use pressoffice@malmaison.com to write to the respective department. Lastly, marketing@malmaison.com is published for contacting the media agent with general marketing inquiries.

To discuss a confidential or critical issue with the company agent, visit the Malmaison address 3rd Fl., 95 Cromwell Rd., London, England SW7 4DL, United Kingdom. This is the location of the company's primary head office, where you can consult with us by letter or in person if the issue is difficult to resolve online. Although clients with general inquiries can also arrive at the office for help, it would be more time-saving to call or email the agents in such cases.

The company agents are available Monday through Sunday, but Malmaison’s contact hours slightly vary for different days of the week. Customers consulting from Monday to Friday can reach the user support team between 9:00 AM and 7:00 PM. For assistance on Saturday, contact between 9:00 AM and 5:30 PM. Meanwhile, the working hours on Sunday are from 10:00 AM to 4:00 PM. In contrast, the hours for group inquiries are from 9:00 AM to 5:00 PM, Monday through Friday.

Clients can contact Malmaison customer service through various online channels, including the official helplines and email. All these options are available on the company website's Contact Us page and must be used during the specific hours designated for the department of your concern. Customers seeking to contact outside of that time can submit a request for follow-up or consult the FAQ section for quick self-assistance.