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Contact Malibu Jacks Customer Service

How to Reach a Person at Malibu Jacks

Verified Contact Information

Customer Service Number:

  • 1-606-547-4800
    Ashland, KY
Call customer service
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Customer Service:

  • 1-765-799-0001
    Lafayette, IN
  • 1-859-687-0401
    Lexington, KY
  • 1-502-883-0380
    Louisville, KY

Malibu Jacks Emails:

Customer Service
Ashland, KY, Lafayette, IN, Lexington, KY, Louisville, KY
General Info

Malibu Jacks Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Malibu Jacks Phone Number
1 (606) 547-4800
Average Hold Time
00:01:33
Average Calls duration
2 minutes
Most Popular Malibu Jacks Email Address
ashland@malibujacks.net
Malibu Jacks Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (0% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Malibu Jacks?

Most Popular Number:

(606) 547-4800
Ashland, KY
Total calls: 18 Last call: Mar 15, 2026

The company has an office in Ashland with the published toll-free number, 1-606-547-4800, active for queries and concerns. Users consulting Malibu Jacks' customer service in Lafayette can call or message 1-765-799-0001 between business hours. To contact the company branch in Lexington, 1-859-687-0401 is the helpline. Those in Louisville can use the Malibu Jacks phone number 1-502-883-0380 to contact the respective company agent. These helplines are active Monday through Thursday between 10:00 AM and 10:00 PM to respond efficiently. Those consulting on Friday and Saturday can do so between 10:00 AM and 11:00 PM. The company offices are also open on Sunday to assist users by call between 12:00 PM and 10:00 PM.

Several emails are available to consult the company offices in different regions. Users in Ashland can relay their queries and concerns via ashland@malibujacks.net. To contact the agent in Lafayette, lafayette@malibujacks.net is the Malibu Jacks email. Those consulting the customer care team in Lexington can write to lexington@malibujacks.net between business hours. The email louisville@malibujacks.net is available to consult the company office in Louisville. Clients seeking general information about the company's products and services can submit their request to info@fivestarparks.com. After reviewing it, Malibu Jacks customer service will respond within a few hours or days.

The company headquarters, Five Star Parks and Attractions, is at 10699 US-60 W, Ashland, Kentucky 41102, United States. Users can also consult the Malibu Jacks location closest to their region, the details of which are available on the company website. For instance, the Malibu Jacks address, 2520 Nicholasville Rd, Lexington, KY 40503, is for the company office in Lexington. Those in Louisville can arrive at 1915 S Hurstbourne Pkwy, Louisville, KY 40220, between business hours. To meet the company agent in Lafayette, visit the address, 2415 Sagamore Parkway South Ste 1980, Lafayette, IN 47905, during Malibu Jacks customer service hours. That will ensure better assistance and an exceptional customer experience.

Users seeking to contact a specific company office online can visit the Locations page on the Malibu Jacks website and select their place of residence to find the respective details. Using the most feasible contact method between business hours will ensure efficient solutions to their problems. Those requesting information about rides, deals, and virtual tours can click Contact on the bottom of the homepage to get directed to a form. When completing the form, one must provide all the required details, including their name, email, phone number, message, and the purpose of consulting. Once they click Submit, the customer care team will review the request and respond soon. The website also features links to download the Malibu Jacks application for customer convenience.

PissedConsumer Club

Contact Information

Malibu Jacks Website:

Malibu Jacks Help Center:

Corporate Office Address:

Five Star Parks and Attractions
10699 US-60 W
Ashland, Kentucky 41102
United States

Other Info (opening hours):

Hours:

Monday - Thursday: 10:00am - 10:00pm

Friday - Saturday: 10:00am - 11:00pm

Sunday: 12:00pm - 10:00pm


Other Locations:

2520 Nicholasville Rd

Lexington, KY 40503


1915 S Hurstbourne Pkwy

Louisville, KY 40220


2415 Sagamore Parkway South Ste 1980

Lafayette, IN 47905

More contact details

Summary of Malibu Jacks Customer Service Calls

19 TOTAL
CALLS
02:23 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Malibu Jacks?

Product/ Service Question:

  • “Complaint”
  • “Offended by my Caucasian grandchildren having to purchase socks to enter the trampoline area and children of color wearing their own socks without having to purchase socks as we had to. Very offensive to play a race card but we have pictures of sever”
  • “Costumer complaints”

Request for Information Question:

  • “Inquiry”
  • “Been trying to confirm my grandson birthday party for this Saturday the 10th in Thornton Colorado it's been a lot of back and forth, promises that were not kept it a big party of 32 participants and 40 non participants it's a mess”
  • “Playground questions”

Refund Question:

  • “Refund”
  • “About refund”

Account Question:

  • “They locked the doors and left my 18 child in the dark after her car was robbed while she was inside”

Cards Question:

  • “Play card remaining balance”

Employment Question:

  • “Pay stub”

Other Question:

  • “Lost wmd found”
  • Racist harassment

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