Contact Majestic Products Customer Service

For written correspondence, customers may email Majestic Products customer service at info@mhsc.com. The Majestic Products email channel is ideal when there are non-pressing inquiries or when making a comprehensive concern about their products or services. Given the nature of response times may vary, this Majestic Products email ensures an assured way to get in touch with the firm's customer care team.

Majestic Products office address is a subsidiary of Monessen Hearth Systems Company. The corporate office is 149 Cleveland Dr., Paris, Kentucky 40361, United States. The given Majestic Products address is only for official correspondence or corporate inquiries. Before visiting the office to meet the company’s agent, it’s recommended to call and book an appointment.

Customers can also contact the Majestic Products website for support. This Majestic Products website has a "Homeowner Support" page full of frequently asked questions, user guides and manuals, use and care videos, warranty information, and EPA certifications. This page also informs homeowners what to do during a power outage so they will stay warm and cozy near their fireplaces.
For service-related issues, the user can fill out a highly detailed form on the "Parts & Support" page to be redirected to authorized professionals. Fields include personal information, model and serial numbers, and the type of service needed, whether repair, replacement parts, or routine service. The contact form then redirects the customer to local authorized dealers who can help with this specific need. This service ensures that every homeowner has reliable access to support in repairing and maintaining the Majestic fireplace.