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Our experience with Mainline Overland is extremely disappointing:
We bought a new James Baroud Evasion roof top tent and a Rhino Rack 2500, both installed by Mainline Overland in April 22.
Unfortunately, the RTT flew off our car on the NY Thruway about six weeks later. During the first confusion (not noticing that it did fly off), we reported the incident to the police who assured us that it can happen to lose big objects without noticing and that a RTT can hardly be stolen in a few minutes (which is all the RTT was unattended that very day).
What followed was grotesque: Our RTT was found by the New York State Police on the NY Thruway, exactly where we were driving, about 45 miles north of our NJ home.
When we informed Mainline Overland, they first stalled and didnt respond to our requests for help and support in this matter. Repeated calls remained unanswered and a week later we received an email, ice cold in its thread, absolving Mainline Overland from any and all liability. They argued - without evidence and reason - that RTTs are stolen all the time and that it was unlikely for a RTT to fly off a car without noticing.
When confronted with the fact that nobody would steal our RTT in NJ only to lose it at the same time and place where we were driving, fell on deaf ears at Mainline Overland.
We never heard from them again.
We feel that Mainline Overland should have taken responsibility because there are only two reasons for the loss of our RTT:
1.A mistake when installing the Rhino Rack 2500 because the whole RTT together with the rack came off.
2.The material of the Rhino Rack 2500 was faulty and broke off the car.
Either way, this should never have happened, and Mainline Overland should have taken responsibility. They are not trustworthy.
User's recommendation: Think twice before doing business with Mainline Overland.
Preferred solution: Apology.
Location: West Goshen, Pennsylvania
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