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1 comment
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2.0

Today Mailgun has problems with API and SMPT connections. We use this email provider to send all the letters from our website including reset password and other useful notifications that user should get using our website.

I understand that this can happen to any company, but the problem is that nobody even sent a small warning that they have a problem, we found out about these issues occasionally and thought the problem was on our side.

When we tried to reach their support to have some explanations and estimates when the problem is going to be fixed we faced with cold automatic voice that there are no free agents to speak with you. Good company, we hadn't any big problems in the past, but if something happens be prepared for the bad surprise.

Preferred solution: technical support and the time when the problem will be fixed.

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Hello Claire, Very sorry to hear about your experience. If you could send us an email at community@***.com, I'd be more than happy to discuss these issues with you and see where we can create a better experience for you. Regards,

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