Contact Magellans Customer Service
How to Reach a Person at Magellans
Verified Contact Information
Toll-Free Number:
-
1-888-450-7714Orders
Customer Service:
-
1-888-450-7715
-
1-978-856-2345
Sales/ Reservations:
-
1-800-962-4943
csquestions@potpourrigroup.com
info@magellans.com
Magellans Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Magellans Phone Number
1 (888) 450-7714
Average Hold Time
00:01:55
Average Calls duration
2 minutes
Most Popular Magellans Email Address
info@magellans.com
Magellans Live Agent Availability
50% of callers successfully reach a real person
Issue Resolution Rate
Low (0% reported full resolution)
Magellans Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Magellans Phone Number | 1 (888) 450-7714 |
| Average Hold Time | 00:01:55 |
| Average Calls duration | 2 minutes |
| Most Popular Magellans Email Address | info@magellans.com |
| Magellans Live Agent Availability | 50% of callers successfully reach a real person |
| Issue Resolution Rate | Low (0% reported full resolution) |
| Contact Method Distribution | 96% phone, 4% email |
| Common Reasons for Contact | Return/ replace, request for information, payments and charges |
Contact Information
Magellans Website:
Magellans Help Center:
Corporate Office Address:
Potpourri Group Inc
P.O. Box 3390
Chelmsford,
Massachusetts
01824-0990
United States
Other Info (opening hours):
Locations:
Billerica
101 Billerica Ave., Building 2
N Billerica, MA 01862
Littleton Return Center
3 Distribution Center Circle
Littleton, MA 01460
Fax:
+1-800-866-3235
Summary of Magellans Customer Service Calls
23
TOTAL
CALLS
CALLS
02:26
AVG CALL
DURATION
DURATION
0%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Magellans?
Request for Information Question:
- “Question about an order”
- “Magellan road mate 1700 update”
Return/ Replace Question:
- “Part replacemenr”
- “Tracing a month old return for another size that was not delivered.”
Payments and Charges Question:
- “Charge on credit card that I did not make”
Account Question:
- “Forgot my registered email and password”
Product/ Service Question:
- “Defect cooler”
Other Question:
- “Plugs not staying in”
- “To get plug for ice chest”
- “Cooler handles”
Compare Magellans Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Magellans