Madewell Phone Numbers and Emails

Toll-Free Number:

  • (866) 544-1937
    US Area

Customer Service:

  • (434) 385-5792
    International

Legal Department:

  • (800) 562-0258
    Anywhere else outside of the EEA, including the US
  • (434) 385-5775
    In the EEA

Madewell Emails:

Customer Service
International, US Area
Legal
General Counsel, Privacy Inquiries

Madewell Contact Information

Madewell Website:

Madewell Help Center:

Corporate Office Address:

Madewell, Inc.
30-30 47th Avenue
Long Island City, New York 11101
United States

Other Info (opening hours):

Mailing Address:

770 Broadway

New York, NY 10003

Fax:

+1 (434) 385-5754
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Madewell Rating Based on 4 Reviews

Rating details

2.7
more details
Delivery Service
Website
Product or Service Quality
Customer service

Rating stats

Rating trend

Summary of Madewell Customer Service Calls

136 TOTAL
CALLS
02:32 AVG CALL
DURATION
36% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Madewell Customer Service?

Shipping and Delivery Question:

  • “Tracking”
  • “I only received the right foot clog, not the left, size 9”
  • “Wrong item”

Return/ Replace Question:

  • “Problem with return and account sign in”
  • “Return”
  • “Return address”

Request for Information Question:

  • “Question about a credit”
  • “Question about order”
  • “Shoe inquiry”

Cards Question:

  • “Gift card not received”
  • “Purchase gift card”

Payments and Charges Question:

  • “Discount on item”

Staff Question:

  • “Customer service”

Other Question:

  • “Cannot complete purchase”
  • “Gift certificate”
  • “Nunya”

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Madewell reviews and complaints

Madewell is ranked 228 out of 3103 in Footwear and Clothing category

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