Madewell Phone Numbers and Emails

Toll-Free Number:

  • (866) 544-1937
    US Area

Customer Service:

  • (434) 385-5792
    International
  • (866) 544-1937
    US Area

Legal Department:

  • (800) 562-0258
    Anywhere else outside of the EEA, including the US
  • (434) 385-5775
    In the EEA

Madewell Emails:

Customer Service
International, US Area
Legal
General Counsel, Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Madewell Contact Information

Madewell Website:

Madewell Online Chat:

Corporate Office Address:

Madewell, Inc.
30-30 47th Avenue
Long Island City, New York 11101
United States

Other Info (opening hours):

Mailing Address:

770 Broadway

New York, NY 10003

Fax:

+1 (434) 385-5754
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How to contact Madewell

Customers contact footwear and clothing companies’ customer service for reasons such as:
- Order issues
- Return/Exchange/Cancelation
- Refund
- Account
- Shipping/ Delivery
- Fraudulent activity
- Store reward and credit cards
- For the adequate resolution of the issue, you may be required to provide certain documents and information as discussed below.

Returns

Although the particular return, refund, and cancellation policies vary slightly from one company to another, there are some similarities in the procedures and documents required.

Generally, for the return of items bought online, you need to first contact the customer service representatives to get a pre-approval. During the call, you may be request to provide the following:
- a filled return form;
- photos of the items you are returning;
- screenshot or download of the order confirmation page.

Once you have been approved, they then send a shipping label that you attach to the product’s packaging when sending it back.

Other companies require that you send back the item(s) with the original packing slip while others provide a packing slip alongside the shipping label. If for any reason you do not have a packing slip, print the order confirmation email or fill return form and attach it to the return package.

For purchases made in an actual store, the items should be returned in the same store or a store within the country of purchase. The items being returned should be accompanied by the original purchase receipt.

Tracking orders

Most companies offer an online order tracking feature where you enter your order number and email address to find out whether your order has been dispatched. If you cannot find your order through the order tracker, call customer service with your order number.

You may be requested to produce the following:
- a purchase receipt;
- order confirmation (either use the order confirmation sent to your email or take a screenshot of the order details page from your logged-in account).

Billing issues

If you get billed twice or you notice an unauthorized charge, contact the company’s customer service with a copy of the transaction history.

Circle or highlight the wrong charge for easy identification by the customer service representative.

Fraudulent activity

The most commonly reported fraudulent activities on clothing and footwear e-commerce accounts are changes in the shipping address and unauthorized orders. If you notice any such fraudulent activities, it is paramount that you contact customer service immediately with evidence. Provide the following:

- proof of the fraudulent activity. For instance, you may take a screenshot of the changes or if you received an email notifying you of fraudulent activity, forward it to the customer representatives;
- proof of your identity e.g government-issued ID;
- proof of your address such as a recent bill;
- order details;
- order confirmation to facilitate cancellation of unauthorized orders.

Store reward and credit cards

When calling to apply for a store credit card, you will need to produce the following:
- an identification document e.g. ID, passport, or driver’s licenses;
- your social security number;
- proof of income or employment such as a recent salary stub.

Since there may be differences in the customer service procedures and document requirements from one footwear and clothing company to another, you must review the particular company’s help center for any specific requirements.

More information

Madewell Rating Based on 2 Reviews

Rating details

3.8
more details
Website
Warranty
Product or Service Quality
Delivery Service

Rating stats

Rating trend

Summary of Madewell Customer Service Calls

19 TOTAL
CALLS
02:32 AVG CALL
DURATION
50% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Madewell Customer Service?

Return/ Replace Question:

  • “Return address”
  • “Return”
  • “Exchange”

Shipping and Delivery Question:

  • “Tracking”
  • “Sent the wrong size shoes in my order”
  • “Check in delivery of items ordered”

Staff Question:

  • “Customer service”

Other Question:

  • “Order & reward”
  • “Price adjustment”
  • “Trying to place an order”

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Madewell is ranked 68 out of 2346 in Footwear and Clothing category

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