Tooele, Utah

Two weekends in a row and I can't do my laundry because the credit card reader won't work. Calls to customer service do no good. They will not allow you to speak to a supervisor. You just get pushed to voicemail or told by agent they don't send technicians out on weekends. I dwell like saying to their management, uh hello you insufferable corporate fatcats, when do you think all of us worker bees do our laundry? I dont have a car so I am now going to have to spend my Saturday off schlepping my laundry ffour blocks to the nearest laundromat. Oh, but wait you don't care because you have all your laundry done by domestic help and don't have slightest concept.

Related: Mac Gray - Review about Bad Customer Service

The machines and laundry room they manage are pathetically dirty and littered on a continuous basis which adds to my disgust.

My advice would be to any renters, if a property has Mac Grays machines demand a rent reduction before signing the lease. You should not have to pay for access to machines that half the time you will not be able to use.

Review about: Laundry Services.

Review #471613 is a subjective opinion of a user.

PRODUCT OR SERVICE Mac Gray Customer Care
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Mac Gray?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

My experience is the same, the card readers don't read.I was given a brand new card, I used it once, the next week my card did not work in any of the washers or dryers.

I just put $20 on the card at the apartment office for a total of $23 dollars. When you call the 800 number, you get told that the card is bad. WHAT??? How did she diagnose this problem over the phone?

Is she the amazing Kreskin? If I put the card back in the office card charger, it reads my card every time with the correct dollar amount on it. DONT tell me the card is bad, it's brand new! Well we'll get someone out in 24 to 48 hours.


Working people plan their week in advance including laundry day.Academy Place, Manlius, NY needs to dump this lame company.


You slopped the room. clean-up after yourselves.

Richardson, Texas, United States #775155

Purchase your own Washer and Dryer and You will not have this problem.Problem solved.

Replying to Connie
to Connie #804759

So Connie, Miss Smug who probably works for Mac Gray how about you fork over the funds for me to puchase a grand in equipment.I am a renter so obviously that is not an affordable option.

I would also have money for a car if I had money for a washer or drier.I guess in your case reading does not result in comprehension.

You May Also Like

We Clean Carpets Cleaning Review We Clean Carpets "Attention Nathan: Nicole took my original order and told me cleaning would be $38 I did get $38 worth of carpet cleaning completed which was a small area. I wanted..." Read more Zerorez - Liars and scammers Zerorez "I scheduled a carpet cleaning early in the week for today, 5/6/17. I received a confirmation email and was told they would arrive between 10-1 today, with it probably being..." Read more Extended Arms Provides Proof Of Slander by Tonya Wigner Hall Memphis Tn Owner of She Can Clean Green PART 1 She Can Clean Green "Here's pictures proving that Tonya Wigner Hall owner of She Can Clean in Memphis started this entire online slandering of Extended Arms Cleaning Contractors unprovokenly. It all started because she..." Read more Tidy - DO NOT USE Tidy "Paid $75 for a clean. She came and wiped off the coffee table in the living room and ran the vacuum in the master bedroom. Made a half-assed attempt at..." Read more Musicians Friend - Don't buy a use item from them Musicians Friend "This was suppose to be a slightly use guitar with pic marks...i live in Canada so I have to pay a additional 67$ to get the guitar from the Canadian..." Read more Gearbest - New Xiaomi Headphones Gearbest "My old headphones have broken so i need to buy a new one. It is difficult to buy headphones for such a low price in Russia and I buy xiaomi..." Read more TruGreen Ruined My Beautiful Lawn Trugreen "I have been with TruGreen for one year. I had a lot of weeds so entered a year-long contract with them. The first technician did not spray the entire yard,..." Read more Threads King - THESE BASTARDS CLAIM A 100% SATISFACTION GUARANTEE...BULL. Threads King "This company is THE, don't walk from their website. I ordered a bra, they sent me a size A; I'm a D. It took an EXTREMELY LONG time- about..." Read more