M Tailor Phone Numbers and Emails

Toll-Free Number:

  • (888) 808-3104
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M Tailor Emails:

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Contact Information

M Tailor Website:

M Tailor Help Center:

Corporate Office Address:

Bit Body, Inc.
548 Market St, PMB 80182
San Francisco , California 94104-5401
United States

M Tailor Rating Based on 6 Reviews

Rating details

3.9
more details
Customer service
Exchange, Refund and Cancellation Policy
Value for money
Product or Service Quality

Rating stats

Rating trend

How Good is M Tailor's Customer Service?

Ronny Hte
Ronny Hte
Feels Satisfied | Nov 28, 2023

Great

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Una Ear
Una Ear
Feels Disappointed | Aug 10, 2023

At first I was very impressed.
As of now to say I'm disappointed would truly be an understatement. I have purchased 2 suits 4 shirts and 1pair of trousers. On several occasions I reached out to Mtailor to let them know I needed a 34" inseam.
I was told that there measurements were precious. The is I don't wear my trousers the way they measured. My length is coming up 5"s short. I need to ether send back the trousers or get the remake Mtailor spoke of. Problem is I can't speak to anyone because it's hard getting though your barriers. Plus the $5.00 charge you require. That about sums up my problem. My shirts are perfect, no problem. My suit coats, no problems. Just the length of my trousers, fix that and you have a happy customer. I really like Mtailor
I'd hate to leave.

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Summary of M Tailor Customer Service Calls

31 TOTAL
CALLS
00:05 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call M Tailor?

Request for Information Question:

  • “Status on a shirt”
  • “Ask about pants styled”

Shipping and Delivery Question:

  • “Missing shipment”
  • “Delivery eta”

Return/ Replace Question:

  • “Change my size”
  • “Return label”

Activation/ Cancellation Question:

  • “I want to cancel an order”

Product/ Service Question:

  • “Products”

Other Question:

  • “Order issue”
  • “To discuss 3 pair of trousers with the wrong length and the reason why.”
  • “Because”

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