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I called Lux Nails and Spa to try and switch over to them from my current salon. The salon I'm at ripped my nails off, and I was calling Lux to see what their process of Acrylic nail removal was.
I called, and I said "Hello I am looking to switch salons and was wondering about how you remove acrylic nails that have cracked or broke. The last place I went to ripped my nails," and the man on the line cut me off and said, "we do it the same way, bye!" And hung up on me. I was appalled to be talked to that way over a simple question. So I wrote a review on their Facebook page.
In the picture below, you can see the response I received from the owner. In the next picture, you can see the that they tried to cover their butt, and they deleted their previous response and replied with a new one like the old one never existed. I posted this on Facebook and received numerous stories about how horrible they have been to other people as well.
It is uncalled-for and something needs to be done about it, so this doesn't happen to someone else. this.So m
User's recommendation: Do not go to this Salon for any of the services they offer. They are rude, unprofessional, and the work they do is tolerable at best.
Preferred solution: Apology.
Lux Nails and Spa Cons: Unprofessional, Horrible service.
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