Customer Inquiries & Issues
30%- "Missed train"
- "Luggage issue"
- "Deley repay compensation"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Lumo Phone Number | +44 800 031 8542 |
| Most Popular Lumo Email Address | passengerassistance@lumo.co.uk |
| Issue Resolution Rate | Low (25% reported full resolution) |
| Contact Method Distribution | 94% phone, 6% email |
| Common Reasons for Contact | Refund, request for information and activation/ cancellation |
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.