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I ordered the machine on March 3, 2018. I was offered a free set of makeup, mascara, and eye shadow pallete.

I got the machine after three weeks, and a card saying the makeup would follow. Here it is May 8th and not a word as to when it will ever be sent, and yet daily I get emails telling me of deals and sales, and the have already taken out the second payment, I still haven't used the machine , waiting for the rest of the items so I CAN DO THE ENTIRE PROCESS. This company has no customer relation department, or they just don't care. I have written several times and still no answer.

I was warned not to buy this product, but I didn't listen. The reviews that I saw were not good, so now I know why.

Product or Service Mentioned: Luminess Air Makeup Free Trial.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

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