This company will do anything to get your money. They say they guarantee the color match.
Well, when I proceeded to identify that they sent me the wrong color, they said they would send me out the correct color at no additional charge, but as soon as I hung up with customer service, I noticed they had attempted to charge my card for the exchange in color. It was only due to me having an alert on my bank account that they were not able to charge my card without my authorization, but they sure tried! Also, they said that I would be given an additional 30 days trial to try the system with the correct color. Well, they never sent the correct color, and they proceeded to attempt to charge my card for the first payment of the 4 payments I originally agreed to when ordering the system.
Luminess Air is a ripoff! I requested a Return Authorization at least 3 times and I was completely and totally ignored! After 3 attempts and calling and yelling about their deceiptful ad and poor customer service, I finally was given an RA#. But as it has been already stated by others, they didn't give me a return address.
So, I simply used the address that was printed on my shipping label when I received the system. Also, I never should have been charged for returning the system, but they made me pay to return it! They will make millions because millions of us have ordered the product and it is a shame that they prey on people who will simply give up trying to return it and bill them for what they are not using! I don't feel that the makeup comes out of the airbrush evenly...
it spits and sputters and it doesn't give me an even finish.
It's not for me! But I wanted to share my story so the others of you will know that you are not alone!
Product or Service Mentioned: Luminess Air Airbrush Makeup.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $45.
Preferred solution: Full refund.
Luminess Air Pros: It was an okay product.
Luminess Air Cons: Foundation colors were off, Being overcharged, Unethical.